About a year ago, I took over the management of what has become Forrester’s Customer Intelligence (CI) team. In doing so, I’ve had the pleasure of working with Senior Analyst John Lovett, who joined the team after our acquisition of Jupiter Research last year. Regretfully, I must tell you that John has decided that it’s time for a change of pace.
I know I can speak for the rest of the CI team by saying that we will miss John’s camaraderie and his stellar contributions to the CI research agenda. To know John is to understand his passion and enthusiasm for the Web analytics space—a topic that John covered as an analyst for the past decade. So what’s next for John? Starting after the Thanksgiving holiday, John will be applying his knowledge and enthusiasm for Web analytics in the field. I sincerely hope that our paths will cross again in some capacity in the future.
So the next logical question you are all thinking is…who’s the next Forrester analyst covering Web analytics? While we have some tremendously talented analysts like Suresh Vittal, Julie Katz, and Dave Frankland covering all things related to Customer Intelligence, we are starting a search for a Senior Analyst to join the team. The ideal candidate has deep experience in Web analytics, multivariate testing, Web site behavioral targeting, and site optimization. They also must bring forward thinking ideas on how these technologies can improve enterprisewide Customer Intelligence for firms of all sizes and industry flavor.
Please join me in wishing John the very best in the next chapter of his career!