Unmatched Expertise
years of independent, data-driven research
survey respondents annually
of the Fortune 100 are Forrester’s clients
strategic view and high-level research across operational efficiency, AI, cybersecurity, technology, data, and CX
return on investment seen over three years by organizations that leverage Forrester
federal executive departments and 100+ state, local, and education agencies supported
AI With No Lies: The Future of Federal Workforce Support
Michael Facemire, Chief Technology Officer
Stay Informed With Government Insights
Stay ahead of the curve with Forrester’s government insights. Our experts deliver timely, research-backed insights on the trends, challenges, and innovations shaping the public sector. From improving end-user experiences and achieving operational excellence to implementing Zero Trust security frameworks, our blog posts provide actionable strategies to help government leaders navigate complexity and drive meaningful change.
White House Announces The 2026 Cyber Strategy For America
The US Government Tech Market Enters A New Phase Of Change
US Economic Outlook, 2026
Reviewing Australia’s 2025 GTIM: The Shifts In Public Trust That Mattered Most
In The News
Forbes, “2026 Public Sector And Government Predictions”
Nextgov/FCW, “The Hidden Debt Slowing America’s AI Future”
CDOTrends, “Smarter Government Starts With Better Data Governance”
Government Transformation, “Introducing New Technologies: Best Practices And Pitfalls To Avoid”
GovInfoSecurity, “Why AI Agents Need New Rules Of Engagement”
SC Media, “Government Clouds Face Security And Compliance Gaps”
Research Services For Government
Forrester Decisions
Forrester Decisions empowers government leaders and teams with decision intelligence that supports continuously evolving research, models, and frameworks to help you address your most pressing priorities, make informed decisions, and take action.
Forrester Decisions provides a structured decision-support solution for leaders who need to evaluate priorities, make informed decisions, and drive meaningful results. Built around role-specific priorities that reflect your most pressing opportunities and challenges, Forrester Decisions represents a step forward from traditional research access to continuous guidance aligned with your responsibilities. Each priority is shaped by insights from hundreds of client engagements and supported by a portfolio that combines research-based insights, proven frameworks and models, and hands-on analyst guidance to help you apply best practices within your specific environment.
The Forrester Decisions research portfolio supports leaders and teams across key roles including technology; strategy; digital; data, AI, and analytics; customer experience (CX); product management; cybersecurity; and risk management (Zero Trust); as well as vital front-office functions.
Forrester AI Access
Forrester AI Access extends analyst-developed research and insights across multiple roles aligned to a selected domain to deliver fast, trusted, and actionable insights at scale.
AI Access for professionals is available for the following domains:
- Technology professionals (covers functional priorities: technology executives; technology architecture and delivery; security and risk; data, AI, and analytics; digital business and strategy)
- Consumer and digital (covers functional priorities: customer experience; data, AI, and analytics; digital business and strategy; B2C marketing executives)
- B2B (covers functional priorities: B2B marketing executives; customer experience; demand and ABM; portfolio marketing and product; revenue operations)
Each option provides access to all of the functional priority research in that family. Designed as a self-service research and decision-support solution, AI Access reduces reliance on consultants, accelerates decision-making, and equips organizations with clear, data-backed synthesis to drive consistent outcomes across the enterprise.
Forrester Decisions Service Levels
Forrester Decisions offers the following levels of service that can fit your team’s structure:
- Executive Leader: Designed for senior executives driving transformation and measurable outcomes. This premier level includes an exclusive one-on-one partnership with a Forrester Executive Partner, along with prioritized guidance and strategic support aligned to organizational priorities.
- Leader: Built for leaders, this service level supports high-impact initiatives with expert guidance sessions and full access to actionable research, tools, and data-driven decision-making support.
- Team: Ideal for teams executing day-to-day strategies, this service level empowers leadership initiatives with access to Forrester’s research, expert insights, certification courses, and guidance sessions alongside Executive Leaders or Leaders.
- Group Reader: A streamlined option to keep entire teams informed, the Group Reader service level provides broad access to Forrester’s bold research, data, and insights.
Forrester Decisions Expanded Access Services
Forrester now offers Expanded Access services for both Leaders and Teams to provide greater flexibility, broader insights, and stronger alignment across your organization.
Expanded Access builds on the value of a standard license by extending access to all functional areas within your domain, ensuring that you can draw on the full breadth of Forrester’s research, tools, and analyst guidance.
Expanded Access includes all curated content, tools, and guidance across the following domains:
- Technology Professionals: technology executives; architecture and delivery; security and risk; data, AI, and analytics
- Consumer And Digital Professionals: customer experience; digital and strategy; B2C executives
Forrester AI:
Research-Backed AI For Government Decision-Making
Built on Forrester’s proprietary, analyst-authored research, Forrester AI delivers plain-language answers to critical questions in seconds. Every response is sourced and context-rich, with links back to the underlying Forrester research. This enables users to validate sources and help leaders make faster, more defensible decisions.
Key capabilities include:
- Trusted AI grounded in proprietary research. All AI-generated outputs are derived exclusively from Forrester’s continuously updated, analyst-authored research, frameworks, benchmarks, and data, ensuring insight quality, consistency, and credibility.
- Transparent, citation-backed outputs. Responses include direct links to underlying Forrester research, enabling users to validate sources, explore deeper context, and confidently defend decisions.
- Secure and compliant by design. Forrester AI does not ingest, retain, or train on government-originated data, does not draw from public web content, and operates within a controlled, browser-based environment aligned with government privacy, security, and responsible AI expectations.
- Scalable access across roles and teams. AI Access expands insight beyond individual leader licenses, enabling teams across domains such as technology, digital, customer experience, cybersecurity, data, and strategy to work from a shared, trusted foundation.
- Practical outputs that support mission execution. Users can generate summaries, briefings, decision memos, emails, roadmaps, and planning artifacts that accelerate time to insight and support action.
- Multiplatform accessibility. Forrester AI is accessible through the Forrester platform and on mobile; the Teams integration is available upon request. Integrations are designed to support users with existing workflows.
Forrester AI is available to clients with Forrester Decisions, Forrester Market Insights, AI Access, and Group Reader Access.
Tailored Insights For Every Leadership Role
After purchasing a Forrester Decisions license, users will be aligned to one or more Functional Priority role(s) to best address their key challenges and accelerate success.
From chief information officers and chief data officers to chief information security officers, chief experience officers, and beyond, our persona-based approach ensures that the guidance you receive is directly correlated to your responsibilities and challenges. This role-specific focus allows us to deliver exclusive, actionable content that helps you make smarter decisions, overcome obstacles, and achieve your organization’s goals with precision and confidence.
Technology Executives
Security & Risk
Technology Architecture & Delivery
Data, AI, & Analytics
Customer Experience
Digital Business & Strategy
Breakdown Of Key Resources
Selecting the right Forrester Decisions service level ensures that you and your team gain access to the insights, research, and expert guidance essential for success.
Strategy Execution Frameworks & Methodologies
Forrester empowers organizations with expert-driven frameworks, assessments, and tools to transform strategy into tangible success. Our proven methodologies help leaders navigate complexity, drive mission success, and achieve meaningful outcomes.
- Assessments: Identify gaps and fast-track execution with targeted assessments.
- Best practices: Gain actionable insights to enhance decision-making and optimize performance.
- Strengthen business cases: Build compelling, data-backed justifications for strategic investments.
- Models and frameworks: Leverage industry-leading tools to implement and scale successful strategies.
- Enhance procurement efficiency: Streamline vendor negotiations and drive cost-effective decisions with procurement templates.
Strategy Development Resources
Forrester equips organizations with expert-driven resources to anticipate change, benchmark success, and make informed decisions with confidence. Our strategic insights help leaders navigate complexity, seize opportunities, and drive long-term success.
- Analyst-led webinars: Gain exclusive access to expert perspectives, emerging trends, and industry best practices to inform your strategy.
- Custom benchmarks: Compare your organization’s performance against industry leaders to identify strengths and areas for improvement.
- Modifiable templates: Accelerate execution with ready-to-use, customizable templates that align with your strategic goals.
- Predictions reports: Stay ahead of market shifts with data-driven forecasts that help you anticipate risks and opportunities.
- Trends reports: Identify and capitalize on key market movements to ensure that your strategies remain relevant and future-proof.
Certifications and Essentials Courses
Leading change demands vision, strategy, and seamless execution. Forrester supports government teams with two complementary learning paths designed to build capability from foundational understanding to applied expertise. Designed for flexibility and impact, these dynamic programs are self-paced and on-demand, led by Forrester subject-matter experts through recorded video sessions. With Forrester Decisions, participants gain access to certification courses with an extensive on-demand course library, which can also be purchased as standalone offerings for individuals or teams.
- Forrester Certifications are online, self-paced learning experiences designed to build practical skills that teams can apply immediately. Curated and developed by Forrester analysts, Certifications combine short-format video, case studies, and interactive exercises. Each Certification is composed of a structured set of competency-based courses, and learners earn a digital certificate and badge by completing the requirements.
- Essentials Courses are designed for broader, enterprisewide enablement and foundational awareness. Programs such as AI Essentials and CX Essentials introduce core concepts, shared language, and practical considerations that help teams apply these disciplines consistently across an organization. Essentials courses provide an accessible starting point for workforce readiness and complement Forrester’s Certification programs.
Networking & Events
Forrester events bring together analysts, industry leaders, and peers to explore key trends, insights, and innovations. These events build upon Forrester’s research, data products, and services, creating a space where professionals can connect with others in similar roles while expanding their network beyond their industry.
Peer discussions are interactive virtual meetings centered on relevant topics, where professionals facing similar challenges collaborate, validate ideas, and strategize solutions. Facilitated by Forrester experts, these discussions encourage active participation and knowledge sharing to help mitigate risks and navigate complex decisions.
Additionally, Forrester hosts smaller, ad hoc events worldwide, designed to address real-time challenges based on client needs. Whether through large-scale summits, focused peer discussions, or dynamic real-time engagements, Forrester events provide the insights and connections necessary to drive meaningful outcomes.
Vendor Evaluation Tools
When it comes to making confident decisions about vendors and technology solutions, Forrester provides unmatched resources to guide your strategy.
- Forrester Wave™ evaluations: Gain a comprehensive, side-by-side comparison of leading vendors in key markets, backed by objective, transparent research to identify the best-fit solutions for your needs.
- Vendor landscape reports: Explore detailed assessments of industry vendors to understand their strengths, capabilities, and alignment with your specific priorities.
- Tech Tide™ reports: Assess over 480 technology categories and plot them in a technology space according to their ecosystem maturity, business value-add, and future trajectory.
Continuous Support
- Seamless onboarding and implementation: Forrester will work closely with your team to onboard users efficiently, ensuring that they are equipped to access research, reports, and advisory tools tailored to government challenges. We’ll create a custom engagement plan to align with your agency’s goals and priorities.
- Proactive, ongoing support: Our experts will deliver timely and relevant research, tools, and webinars focused on government initiatives, enabling your team to address challenges with confidence. Personalized analyst sessions will provide actionable advice to tackle specific issues as they arise.
- Quarterly business reviews (QBRs): We facilitate structured QBRs to assess progress, measure impact, and refine engagement strategies. These sessions ensure continuous alignment with your agency’s evolving priorities while maximizing the value of Forrester’s insights and advisory services.
- Customized insights and collaboration: Regular check-ins will keep your agency’s goals on track while we tailor resources — such as reports, data, and insights — to fit your objectives. This ensures that every deliverable aligns with your unique mission needs.
- Adaptability and responsiveness: Government priorities evolve, and so do we. Whether it’s switching focus areas, adding team members, or refining our engagement strategy, Forrester’s services are flexible and designed to adapt to your agency’s changing demands.
Forrester Advisory
Execute On Transformational Strategies
Applying Forrester’s decades of expertise in technology and business research, actionable insights, and proven frameworks, our advisors collaborate with agency leaders to design and implement strategies that enhance mission delivery, improve operational efficiency, and optimize resources. These engagements extend the value of Forrester Decisions by applying analyst expertise directly to active agency initiatives.
Initiative Workshops
Kick-start major initiatives and build internal alignment through interactive workshops led by a Forrester analyst. These tailored sessions bring together cross-functional stakeholders to explore industry trends, discuss best practices, and evaluate strategic options. Initiative workshops are designed to help teams align on priorities and establish a clear path forward.
Advisory Strategy Sessions
Available as two-hour, half-day, or full-day sessions, these engagements provide expert perspectives on various topics such as industry and federal trends, technology developments, federal thought leadership, spend management, and industry innovation.
These sessions help organizations:
- Evaluate positioning approaches through competitive analysis.
- Gain consumer/user insights.
- Stay ahead of evolving industry and technology trends.
- Review product roadmaps.
- Refine strategy and priorities for key mission objectives and initiatives.
Decision Support
Government organizations can leverage Forrester’s independent research and credibility to educate stakeholders, communicate value, and support informed decision-making using trusted, evidence-based analysis.
Support includes:
- Research reprints.
- Internal reprints — reports, webinars, and Forrester Wave™ evaluations.
- Custom thought leadership content.
- Total Economic Impact™ (TEI) studies.
These resources help organizations convey critical trends, strengthen credibility, and demonstrate the impact of strategic investments using Forrester’s data-driven economic methodologies, including the TEI framework.
Forrester Differentiators
Accelerating Mission Success
At Forrester, we go beyond solving problems — we care deeply about the agencies we serve, the people within them, and the communities they impact.
We will partner with you every step of the way to identify gaps, uncover opportunities, and provide actionable strategies tailored to your agency’s unique needs. By leveraging our deep expertise, research-backed insights, and proven frameworks, we’ll help you streamline operations, enhance citizen experiences, and drive measurable results.
Unlock Access For Every Member
You can license your entire team, regardless of role, to access Forrester research and a common set of key resources. Our tiered access model ensures that while access levels vary, every team member can stay aligned with consistent insights, bring clarity to conversations, and make informed decisions using a common foundation
Pioneers In Zero Trust And Customer Experience
Forrester is the originator of Zero Trust and the Customer Experience Index (CX Index™). We are also the only company offering Zero Trust training and certification programs that equip teams to implement proven frameworks while earning continuing professional education (CPE) credits.
Forrester AI: GenAI-Powered Research Insights
Forrester’s secure genAI research assistant enables you to query our extensive research library and receive synthesized, actionable answers in seconds. Forrester AI accelerates decision-making and reduces time to insight, with no government data ingestion.
AI Embedded Into Research and Daily Workflows
Forrester AI can be embedded directly into decision workflows, including Microsoft Teams, with Microsoft Copilot and other AI tools supported via the Model Context Protocol (MCP), enabling teams to access trusted, citation-backed research within the tools they already use.
Exceptional Client Intimacy
Executive and Leader licenses include unlimited access to guidance sessions with Forrester analysts, supporting continuous progress on priority initiatives. These sessions may include additional non-member stakeholders, consistent with Forrester’s guidance policy.
Dedicated Service Delivery Team
A dedicated team works closely with your agency to understand its unique priorities and challenges, providing guidance to streamline efforts and achieve meaningful outcomes.
Procurement Pathways
Contracting And Acquisition With Forrester
Solutions are available through established federal acquisition vehicles and procurement frameworks that support compliance with agency requirements while simplifying access to research, advisory, and decision-support resources. These pathways enable agencies to apply Forrester capabilities across priorities such as technology modernization, cybersecurity, customer experience, and mission execution. Contact our team to discuss available procurement options for your organization.
Enterprise Agreements
Public-sector agencies no longer need to rely on fragmented research and advisory contracts that limit visibility across technology investments. Enterprise agreements provide organizationwide access to research, advisory support, and Forrester AI, enabling leaders and teams to evaluate priorities using shared frameworks, benchmarks, and decision criteria. This allows agencies to move from isolated research consumption to a coordinated decision-support environment across the organization.
Enterprise agreements may include:
- Organizationwide access to Forrester research and Forrester AI.
- Executive Partner support aligned to agency priorities.
- Enterprise usage dashboards for visibility and governance.
- Flexible license allocation across components and mission teams.
- Analyst guidance sessions for active initiatives.
- Certification course seats for workforce readiness.
- Event participation for leadership engagement.
- Shared benchmarking and evaluation frameworks across programs.
Explore our procurement vehicles to see how we can help you achieve your goals effectively and efficiently.
North America
GSA Schedule 70
Contract# 47QTCA18D001C
California CMAS
Contract# 3-18-70-3543A
DoW ESI
Contract# N66001-19-A-0050
NASPO ValuePoint
Contract# DPC-1428523190-SA-20-ITRAC
Texas DIR
Contract# DIR-CPO-5252
SEWP V
Contract #: NNG15SC59B Group: C
FEDLINK
Virginia IT Agency
Contract# VA-251112-FORR
Public Works and Government Services Canada
Contract #: E60PI-20DATA/005/PI
British Columbia, Industry Intelligence
Contract #: CS-100169
Government of Alberta
Contract #: C11069
Our Partnership with Carahsoft
Forrester is proud to partner with Carahsoft Technology Corp. to make our research, advisory, and events more accessible across the US and Canada. Through Carahsoft’s extensive reseller network and contract vehicles, including OMNIA Partners (R240303), TIPS (220105), E&I (E100063-2021MA), and ITES-SW2 (W52P1J-20-D-0042), government leaders gain more pathways to trusted resources that accelerate transformation and enable them to lead with confidence.
About Carahsoft:
Carahsoft Technology Corp. is The Trusted Government IT Solutions Provider®, supporting Public Sector organizations across Federal, State and Local Government and Education and Healthcare. As the Master Government Aggregator® for our vendor partners, we deliver solutions for Cybersecurity, MultiCloud, DevSecOps, Big Data, Artificial Intelligence, Open Source, Customer Experience and Engagement, and more. Working with our reseller partners, our sales and marketing teams provide industry leading IT products, services and training through hundreds of contract vehicles.
EMEA
Crown Commercial Service Supplier
G-Cloud 14
Service ID: 42529358
The Office of Government Procurement
Ireland IT Services
Service ID: 783092-2023
L’Union des groupements d’achats publics
Réf UGAP : 889669
Ministerie van Financiën
Contract #: 201865004.016.015
The Norwegian Agency for Public and Financial Management (DFØ)
Asia Pacific
| State | Panel/s | Agreement Type i.e. SOA |
| Australia (Federal) | DTA Marketplace Master Agreement | Master Agreement (Non-Exclusive Panel Arrangement) |
| NT Govt | Department of Corporate & Digital Development | SOA — D21-0160 |
| NZ Govt | Ministry of Business | SOA (All of Govt) |
| QLD | Research & Advisory (includes consulting) | SOA #ICTSS.2005 |
| Federal | DTA — Agile Delivery and Governance, Strategy and Policy, Cyber Security, Training, Learning and Development | www.buyict.gov.au — Digital Marketplace SOA |
| NSW | Research & Advisory (includes consulting) | SOA — under SCM0005 — Advisory SCM0020 — ICT Services |
| Victoria | Marketing Services Register | SOA |
| Victoria | Buying for Victoria — eServices Register | SOA |
| ACT Govt | Procurement ACT | Tender only |
Forrester’s Objectivity
Integrity, objectivity, and rigorous research methodologies are core to our work — our opinions can’t be bought.
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