Research Services For Government
Forrester Decisions
Forrester Decisions empowers government leaders and teams with continuously evolving research, models, and frameworks designed to help you address your most pressing priorities, make informed decisions, and take action.
Forrester Decisions offers a new solution for leaders looking to solve problems, make informed decisions, and drive meaningful results. Expressly built around a unique set of priorities representing your most pressing opportunities and challenges, Forrester Decisions is a foundational leap forward in research and advisory services. Each priority was developed based on extensive feedback from hundreds of clients and potential clients. The portfolio combines research-based insights, models, and frameworks with hands-on guidance to ensure that you and your team apply best practices to your specific situation.
The Forrester Decisions research portfolio is structured to support leaders and team members in roles across technology, strategy, digital, customer experience (CX), product management, cybersecurity, and risk management (Zero Trust) as well as vital front-office functions.
Forrester Decisions offers the following levels of service that can fit your team’s structure:
- VIP Leader: Tailored for top executives seeking to drive transformation and measurable impact, this premier service level sets the strategy with an exclusive one-on-one partnership with a Forrester executive partner.
- Leader: Designed for leaders, this service level supports high-impact initiatives with expert guidance sessions, full access to actionable research, tools, and data-driven decision-making support.
- Team: Ideal for teams executing day-to-day strategies, this service level empowers leadership initiatives with access to Forrester’s research, expert insights, certification courses, and attend guidance sessions alongside Leader or VIP Leaders.
- Group Reader: A streamlined option to keep entire teams informed, Group Reader provides broad access to Forrester’s bold research, data, and insights.
Common Government Service Areas
Technology Executives
Security & Risk
Technology Architecture & Delivery
Data, AI, & Analytics
Customer Experience
Digital Business & Strategy
Tailored Insights For Every Leadership Role
Once your service area is selected, we take it a step further — curating insights, tools, and resources specific to your leadership role.
From chief information officers and chief data officers to chief information security officers, chief experience officers, and beyond, our persona-based approach ensures that the guidance you receive is directly correlated to your responsibilities and challenges. This role-specific focus allows us to deliver exclusive, actionable content that helps you make smarter decisions, overcome obstacles, and achieve your organization’s goals with precision and confidence.
Below is a breakdown of key resources:
Selecting the right Forrester Decisions service level ensures that you and your team gain access to the insights, research, and expert guidance essential for success.
Strategy Execution Frameworks & Methodologies
Forrester empowers organizations with expert-driven frameworks, assessments, and tools to transform strategy into tangible success. Our proven methodologies help leaders navigate complexity, drive mission success, and achieve meaningful outcomes.
- Assessments: Identify gaps and fast-track execution with targeted assessments.
- Best practices: Gain actionable insights to enhance decision-making and optimize performance.
- Strengthen business cases: Build compelling, data-backed justifications for strategic investments.
- Models and frameworks: Leverage industry-leading tools to implement and scale successful strategies.
- Enhance procurement efficiency: Streamline vendor negotiations and drive cost-effective decisions with procurement templates.
Strategy Development Resources
Forrester equips organizations with expert-driven resources to anticipate change, benchmark success, and make informed decisions with confidence. Our strategic insights help leaders navigate complexity, seize opportunities, and drive long-term success.
- Analyst-led webinars: Gain exclusive access to expert perspectives, emerging trends, and industry best practices to inform your strategy.
- Custom benchmarks: Compare your organization’s performance against industry leaders to identify strengths and areas for improvement.
- Modifiable templates: Accelerate execution with ready-to-use, customizable templates that align with your strategic goals.
- Predictions reports: Stay ahead of market shifts with data-driven forecasts that help you anticipate risks and opportunities.
- “Quick take” reports: Get concise, actionable insights on timely issues to drive faster, more informed decision-making.
- Trends reports: Identify and capitalize on key market movements to ensure that your strategies remain relevant and future-proof.
Certification
Leading change demands vision, strategy, and seamless execution. Forrester’s certification programs equip leaders and teams with the tools, skills, and confidence needed to deliver on their most critical initiatives. Designed for flexibility and impact, these dynamic programs are self-paced and on-demand, led by Forrester subject-matter experts through recorded video sessions. With Forrester Decisions, participants gain access to certification courses with an extensive on demand course library, which can also be purchased as standalone offerings for individuals or teams.
Networking & Events
Forrester Summits bring together analysts, industry leaders, and peers to explore key trends, insights, and innovations. These events build upon Forrester’s research, data products, and services, creating a forum where professionals can connect with others in similar roles while expanding their network beyond their industry.
Peer discussions are interactive virtual meetings centered on relevant topics, where professionals facing similar challenges collaborate, validate ideas, and strategize solutions. Facilitated by Forrester experts, these discussions encourage active participation and knowledge-sharing to help mitigate risks and navigate complex decisions.
Additionally, Forrester hosts smaller, ad hoc events worldwide, designed to address real-time challenges based on client needs. Whether through large-scale summits, focused peer discussions, or dynamic real-time engagements, Forrester events provide the insights and connections necessary to drive meaningful outcomes.
Vendor Evaluation Tools
When it comes to making confident decisions about vendors and technology solutions, Forrester provides unmatched resources to guide your strategy.
- Forrester Wave™ evaluations: Gain a comprehensive, side-by-side comparison of leading vendors in key markets, backed by objective, transparent research to identify the best-fit solutions for your needs.
- Vendor landscape reports: Explore detailed assessments of industry vendors to understand their strengths, capabilities, and alignment with your specific priorities.
- Tech Tide™ reports: Assess over 480 technology categories and plot them in a technology space according to their ecosystem maturity, business value-add, and future trajectory.
Continuous Support
- Seamless onboarding and implementation: Forrester will work closely with your team to onboard users efficiently, ensuring that they are equipped to access research, reports, and advisory tools tailored to government challenges. A custom engagement plan will be created to align with your agency’s goals and priorities.
- Proactive, ongoing support: Our experts will deliver timely and relevant research, tools, and webinars focused on government initiatives, enabling your team to address challenges with confidence. Personalized analyst sessions will provide actionable advice to tackle specific issues as they arise.
- Quarterly business reviews (QBRs): We facilitate structured QBRs to assess progress, measure impact, and refine engagement strategies. These sessions ensure continuous alignment with your agency’s evolving priorities while maximizing the value of Forrester’s insights and advisory services.
- Customized insights and collaboration: Regular check-ins will keep your agency’s goals on track while we tailor resources — such as reports, data, and insights — to fit your objectives. This ensures that every deliverable aligns with your unique mission needs.
- Adaptability and responsiveness: Government priorities evolve, and so do we. Whether it’s switching focus areas, adding team members, or refining our engagement strategy, Forrester’s services are flexible and designed to adapt to your agency’s changing demands.
Government Consulting Services
Consulting Engagements Tailored To Your Needs
Fueled by Forrester’s research and data, our seasoned experts collaborate with you to implement modern strategies that align with mission priorities and empower teams to achieve mission success.
- Webinars and speeches: Engage with Forrester experts in hour-long sessions designed to inform and equip your stakeholders with insights on critical trends and best practices.
- Workshops: Half or full-day sessions align your stakeholders to a single vision, learning about industry trends and best practices.
- In-depth projects: Consultants partner with you and your team to execute a strategic initiative or create custom content.
Execute On Transformational Strategies
Applying Forrester’s decades of expertise in government-focused research, actionable insights, and proven frameworks, our consultants collaborate with agency leaders to design and implement strategies that enhance mission delivery, improve operational efficiency, and optimize resources.
Our experts partner with you to establish a unified vision, develop a strategic roadmap that adapts to evolving public-sector needs, select the right technologies, secure stakeholder alignment, engage employees, measure progress, and demonstrate impactful results that advance your agency’s mission.
Create Content That Fuels Demand
Leveraging Forrester’s objective insights, trusted reputation in the public sector, and proven Total Economic Impact™ ROI methodology, our consultants collaborate with government leaders to develop data-driven, impactful strategies that engage stakeholders and drive mission success.
Partner with our experts to enhance your outreach and education initiatives, effectively communicate critical trends and priorities, build trust and credibility with constituents, and provide the data and insights needed to justify investments in programs and technologies that advance your agency’s goals.
Procurement Pathways
Empowering Government Agencies Through Streamlined Acquisition
Forrester offers procurement options developed to meet the unique needs of government agencies. Our solutions are available through streamlined purchasing vehicles, ensuring compliance with federal procurement standards and simplifying the acquisition process. By leveraging these options, government leaders gain access to Forrester’s world-class research, advisory services, and decision-making tools, enabling them to address critical challenges such as digital transformation, customer experience, and mission-focused innovation.
Explore our procurement pathways to see how we can help you achieve your goals effectively and efficiently.
North America
GSA Schedule 70
Contract# 47QTCA18D001C
NITAAC CIO-CS
Contract# 47QTCA18D001C
California CMAS
Contract# 3-18-70-3543A
DoD ESI
Contract# N66001-19-A-0050
NASPO ValuePoint
Contract# 186841
Texas DIR
Contract# DIR-CPO-4985
Contract# DIR-CPO-5252
SEWP V
Contract #: NNG15SC59B Group: C
FEDLINK
Public Works and Government Services Canada
Contract #: E60PI-20DATA/005/PI
British Columbia, Industry Intelligence
Contract #: CS-100169
EMEA
Crown Commercial Service Supplier
G-Cloud 14
Service ID: 42529358
The Office of Government Procurement
Ireland IT Services
Service ID: 783092-2023
L’Union des groupements d’achats publics
Réf UGAP : 889669
Ministerie van Financiën
Contract #: 201865004.016.015
Asia Pacific
| State | Panel/s | Agreement Type i.e. SOA | Services in Agreement |
| QLD | Research & Advisory (includes consulting) | SOA #ICTSS.2005 | Forrester Decisions and Consulting |
| Federal | DTA — Agile Delivery and Governance, Strategy and Policy, Cyber Security, Training, Learning and Development | www.buyict.gov.au — Digital Marketplace SOA | Forrester Decisions and Consulting |
| NSW | Research & Advisory (includes consulting) | SOA — under SCM0005 — Advisory SCM0020 — ICT Services | Forrester Decisions and Consulting |
| Victoria | Marketing Services Register | SOA | Forrester Decisions and Consulting |
| Victoria | Buying for Victoria — eServices Register | SOA | Forrester Decisions and Consulting |
| South Australia Govt | Research & Advisory (includes consulting) no panel exists — WIP | SOA – no panel exists — existing FD client tender only | Forrester Decisions |
| ACT Govt | Procurement ACT | No panel — tender only | Opportunities Only |
| NT Govt | Department of Corporate & Digital Development | SOA — D21-0160 | Forrester Decisions and Consulting |
| NZ Govt | Ministry of Business | SOA (All of Govt) | Forrester Decisions and Consulting |
Forrester Insights
Insights That Drive Government Innovation
Stay ahead of the curve with Forrester’s government insights. Our experts deliver timely, research-backed insights on the trends, challenges, and innovations shaping the public sector. From improving end-user experiences and achieving operational excellence to implementing Zero Trust security frameworks, our blog posts provide actionable strategies to help government leaders navigate complexity and drive meaningful change.
Explore the latest insights to inform your decisions and achieve measurable results.
Forrester At A Glance
Forrester is one of the most influential research and advisory firms in the world. We help government leaders leverage constituent-centric strategies to enhance mission impact and operational efficiency.
Key Differentiators
At Forrester, we go beyond solving problems — we care deeply about the agencies we serve, the people within them, and the communities they impact.
We will partner with you every step of the way to identify gaps, uncover opportunities, and provide actionable strategies tailored to your agency’s unique needs. By leveraging our deep expertise, research-backed insights, and proven frameworks, we’ll help you streamline operations, enhance citizen experiences, and drive measurable results.
Unlock Access For Every Member
You can license your entire team, regardless of role, to access Forrester research and a common set of key resources. Our tiered access model ensures that while access levels vary, every team member can stay aligned with consistent insights, bring clarity to conversations, and make informed decisions—ensuring that everyone benefits from critical insights.
ZT Training And Certification With CPE Credits
Forrester is the only company offering Zero Trust training and certification programs that empower your team with the skills to implement Zero Trust frameworks while also providing continuing professional education (CPE) credits.
Pioneers In Zero Trust And Customer Experience
Forrester is the originator of Zero Trust and the Customer Experience Index (CX Index™), setting the global standard for security and customer experience transformation.
Izola: GenAI-Powered Research Insights
Forrester’s cutting-edge Izola AI tool enables you to query our extensive research library and receive synthesized, actionable answers in seconds.
Exceptional Customer Intimacy
We provide direct access to Forrester’s subject-matter experts and analysts, delivering tailored, one-on-one guidance. Importantly, we don’t exclude nonmembers from participating in essential sessions.
Dedicated Service Delivery Team
A dedicated team works closely with your agency to understand its unique priorities and challenges, providing guidance to streamline efforts and achieve meaningful outcomes.
Forrester’s Objectivity
Integrity, objectivity, and rigorous research methodologies are core to our work — our opinions can’t be bought.
How can we help?
Thanks, we will be in touch soon.