Municipal organizations are often laser-focused on the tactical — fixing potholes, collecting trash, and keeping the city running smoothly. But in today’s era of emerging technology, an IT organization needs to think beyond immediate tasks and plan for future possibilities.
In this video, Heidi Norman, CIO of the City of Pittsburgh, describes how she partnered with Forrester to empower her IT leadership team to shift from tactical problem-solving to strategic, multiyear technology planning. In addition, she shares the encouraging results from that work and how it is already impacting the city’s future. “I’m really proud of the team for how they have come along in learning a new skill,” she says.
