Forrester’s Total Experience Honor

The Total Experience Honor is editorially selected — no application required. Beginning in 2026, honorees will be chosen from companies included in Forrester’s global Total Experience Score rankings. Our analysts will identify organizations that demonstrate a deep commitment to delivering outstanding experiences that drive growth, strengthen brand promise, and empower employees to thrive.

Honorees are organizations from our rankings that excel in creating exceptional brand, customer, and employee experiences. They deliver on their brand promise, empower a highly engaged workforce, and orchestrate seamless experiences across every touchpoint.

One honoree from each region — Asia Pacific, Europe, and North America — is recognized annually at Forrester’s CX events.

Recognition as a Total Experience Honoree signals leadership in experience excellence. Honorees gain visibility at Forrester’s CX events. This editorially selected honor provides unmatched credibility, positioning honorees as leaders in delivering holistic experiences that drive sustainable growth.

Our first honoree will be unveiled at CX Summit EMEA in 2026 — check back soon to discover who sets the benchmark for total experience excellence in Europe.

Is there an application?

No. Honorees are editorially selected based on Forrester’s Total Experience Score rankings.

How can my company be considered?

Companies included in the Total Experience Score rankings are automatically reviewed by Forrester analysts.

When are honorees announced?

Honorees are announced annually and recognized at Forrester’s global CX events.

When does Forrester review rankings for honorees?

Total Experience Score rankings are reviewed annually as part of the selection process.

What is the Total Experience Score?

The Total Experience Score is Forrester’s global benchmark that evaluates how well organizations deliver exceptional experiences across brand, customer, and employee touchpoints.