140: Adobe’s Challenge To Marketers

Growth makes coordination of customer problems harder – whatever your product. If your product is physical, the journey is daily, and customers are forming new habits, the “coordination tax” can erode both customer and employee experiences. In this episode, CX Cast co-host Angelina Gennis speaks with Cassidy Grace, CX Manager at Ridepanda about what it […]

What if CX leaders could stop guessing what stakeholders want and instead ask a single structured prompt: “If you knew __ about customers, what would you do?” In this episode, we dig into the benefits of asking this question with Senior Analyst Colleen Fazio.