Sam Stern, Senior Manager, CX at LinkedIn

Show Notes:

Sam Stern, founding CX Cast host, returns to the podcast to share his experiences as Senior Manager of CX at LinkedIn. Sam and Angelina talk about the importance of maintaining trust and confidence by improving customer experiences. We discuss: 

  • Who are the “customers” in “customer experience” at LinkedIn? 
  • What is your motivation to improve the customer experience? 
  • Where is your focus on CX, currently? What drives that focus? 
  • Does your parent company, Microsoft, affect how you improve CX? 

Listen to the full episode to hear more about CX at LinkedIn.