362: Live At CX Summit North America, 2024

Jul 9 2024

We come to you live this week from Forrester’s annual CX Summit North America conference in Nashville, Tennessee. This year, sessions will focus on blending generative AI with human capabilities, plus how this will impact CX, marketing, and digital. We capture some familiar Forrester voices discussing the research they’ll be sharing throughout the event.

Featuring:

AJ Joplin, Senior Analyst

Shar VanBoskirk, VP, Principal Analyst

Rowan Curran, Senior Analyst

Max Ball, Principal Analyst

Vaidas Lukosius, Associate Professor at Tennessee State University

Gina Bhawalkar, Principal Analyst

David Truog, VP, Principal Analyst

Su Doyle, Senior Analyst

Stephanie Liu, Senior Analyst

Katy Tynan, VP, Principal Analyst

Jonathan Roberts, Senior Analyst

Ian Jacobs, VP, Research Director

Rick Parrish, VP, Research Director

Show Notes:

We come to you live this week from Forrester’s annual CX Summit North America conference in Nashville, Tennessee. This year, sessions will focus on blending generative AI with human capabilities, plus how this will impact CX, marketing, and digital. We capture some familiar voices discussing the research they’ll be sharing throughout the event. You’ll hear: