Featuring:
Paul Miller, VP Principal Analyst
Hannah Jachim, Researcher
Show Notes:
In this episode, Angelina and Martin dive into the evolving world of mobility, exploring how transportation systems — from EVs to mass transit — can be reimagined through a customer-centric lens. Joined by VP Principal Analyst Paul Miller and CX Researcher Hannah Jachim, the conversation challenges traditional tech-centric narratives and emphasizes the importance of understanding real human needs in mobility design. We discuss:
- How to reimagine mobility — moving beyond tech hype (EVs, autonomous vehicles) to focus on real customer and employee needs.
- How cities like Utrecht and Copenhagen show how authorities, providers, and manufacturers can collaborate for smarter, more inclusive mobility ecosystems.
- How drones and sidewalk robots are innovating in delivery and reshaping how goods move.
- How trust and transparency is building user confidence in autonomous systems through clear communication, adaptive interfaces, and accountability.
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