Featuring:

Su Doyle, Principal Analyst

Show Notes:

Recurring CX Cast guest Su Doyle joins Angelina to dive into stakeholder management, discussing how to identify and prioritize stakeholders and various tools and strategies to engage them effectively. Su shares valuable insights on creating stakeholder personas and aligning metrics to drive collaboration and success. We discuss:

  • How can you help clients understand who their stakeholders are and where they have critical mass?
  • How should you figure out what your stakeholders care about and align their goals?
  • What are some common challenges CX leaders face when engaging with stakeholders, and how can you overcome them?