Live In Amsterdam: 2024 Planning Seminar For CX Leaders

Complimentary Seminar & Networking Session

CX leaders face difficult investment decisions as they navigate an unprecedented second year of declining CX quality, disruption from generative AI, and continued economic headwinds. In this environment, CX leaders face more pressure than ever to show their value to the organization. To succeed, they must invest to drive customer-focused action that supports their organizations’ goals.    

Fortunately, CX leaders are optimistic about the budgets they’ll have as they face these challenges: Over 60% of CX leaders anticipate that their budgets will increase into 2024.Regardless of their budget status, leaders who want to reverse declines in CX must invest wisely to drive customer-focused action.    

Join our live seminar in Amsterdam where you’ll:   

  • Gain insight into the trends set to impact CX programmes most in 2024.   
  • Learn from our experts as they guide you through your 2024 planning and budget allocation.   
  • Network with your peers to hear how they’re tackling their biggest CX challenges in the coming year.   

Tuesday, September 26th, 2023  

16:00 – 19:00  

Movenpick Hotel Amsterdam City Center, Piet Heinkade 11, 1019 BR Amsterdam 

Full agenda below. All sessions will be delivered in English. Spots are limited.

Registration for this event is now closed.

But we hope to see you at a future Forrester event. For any question, please email us at:


16:00 – 16:30

Welcome & Registration

Welcome to the Movenpick Conference Center – Room “Matterhorn III” – in Amsterdam City Central.

16:30 – 18:00

Content & Presentation

Join our analysts, Joana de Quintanilha and Indranil Bandyopadhyay, as they guide you through the biggest CX trends in 2024 and help you navigate your planning and budget allocation.

18:00 – 19:00

Networking Drinks & Canapes

Network with your peers to gain valuable insight into how they’re planning to tackle their biggest CX challenges in 2024.