Gina Massa

Sr. Director, Voice of the Customer Programs, Concentrix

Gina is a business leader with more than 25 years of global expertise in Customer Experience Management and Voice of the Customer programs.   She specializes in helping companies design and implement customer experience programs that bring data together across the enterprise and take full advantage of unstructured data using AI to drive business outcomes.   She has led high-powered teams keenly focused on the actionability of data coming from customer experience programs, intersected with governance and process change to achieve measurable results.