Michelle Reilly
Experience Manager, Certifications, Forrester
Michelle Reilly helps global organizations drive certification adoption by aligning product strategy with customer experience. With over 10 years of experience in customer success and client experience, she brings a learner-first mindset and a deep customer obsession to every initiative. Michelle has led efforts to improve the certification journey for EMEA clients, enhancing learner engagement and delivering measurable impact across the customer lifecycle.
