Quentin Huyberechts

Director Channels and CX, BNP Paribas Fortis

Quentin Huyberechts is the Director Channels and Customer Experience for Individual clients at BNP Paribas Fortis, where he leads the transformation of customer interactions across digital channels. With a strong focus on innovation, operational excellence, and user-centric design, he works to create a seamless and engaging experiences that meet the evolving needs of modern banking customers.

With extensive expertise in strategy, customer experience and digital transformation, Quentin is passionate about leveraging technology and data to enhance customer journeys. During this event, he will share insights on optimizing customer experience in an Agile world, how BNP Paribas Fortis improves digital channels, and drives digital transformation in the financial sector.