Richard Sheahan
VP, Principal Consultant
Author Insights
Blog
Finalists Announced For The Customer-Obsessed Enterprise Award — EMEA
The hard work of customer obsession deserves recognition. Discover the finalists for the inaugural Customer-Obsessed Enterprise Award — EMEA.
Blog
CX Leadership Habit Checklist
Your executive leaders are committed to CX, right? Or wait, are they? Many C-level leaders declare their organization should be “customer centric” or “customer-led.” Many also believe strongly in it. But there can be a big dissonance between what leaders believe or think and how they behave. That’s a huge challenge for CX professionals who […]