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The One-Sentence Business Case For Customer Experience
Almost all CX professionals make the same exact mistake when asking for money. Discover what it is and how to avoid it by using a one sentence business case.
Blog
Tie CX To $ In Your Measurement System
How to quantify and prove the ability of CX to drive revenue growth in five steps.
Blog
There’s Just One CX Metric That Matters To Your C-Suite — But You’re Not Reporting It
There’s one CX metric you must report to your CEO. It’s not NPS, CSAT, or even our beloved CX Index score. It’s $$$.