The Five Use Cases For AI In The Contact Center

Since Everyone Has Access To Increasingly Capable AI, Where Is Your Differentiation? When it comes to AI, B2B marketing leaders often focus on chatbots, prompts, content creation and agentic use cases, and model selection. Those topics are understandably relevant and where most of my AI client conversations begin. But in my experience, they aren’t usually […]

On September 6, Jensen Huang declared that AGI has arrived. Hours later, Gary Marcus answered that there was no evidence and no definition behind the claim. Both men are arguing without criteria. We published ours in August 2025, and by that yardstick, the frontier just crossed into competent AGI, the first of four stages.