AI Insights

Artificial intelligence (AI) has the potential to fundamentally remake the nature of firms, employment, and how work gets done. Get insights into the development of AI.

Discover how Forrester supports technology executives.

Insights

Blog

Predictions 2022: Software Development Adapts To A New Normal

Chris Gardner November 18, 2021
New expectations call for new processes and tools. Learn how software development will adapt to the new normal in 2022.
Read More
Blog

Lemonade’s Acquisition Of Metromile: Start Your Engines! The Race For Digital Insurance Supremacy Just Took A New Turn

Jeffery Williams November 10, 2021
Talk about timing. Last week, Lemonade revealed Lemonade Car, its entry into auto insurance. This week, it announced the acquisition of Metromile, one of the largest usage-based auto insurers in the world. Insurance technology (insurtech) M&A has been strong, but admittedly, I didn’t expect to see a transaction like this so soon. But I suppose […]
Read More

Predictions 2022 Live

Chart a bold path to success in 2022. Hear our predictions for the year ahead.

Video

Predictions 2022: 2022 Will Go Down As The Year Executives Were Forced To Care About EX

James L. McQuivey, PhD November 3, 2021

Watch Now
Blog

The Future Of BI: Augmented And Personalized

Boris Evelson October 28, 2021
Will AI change how users gain insights from their BI platforms? The answer is ... complicated. Join us at Data Strategy & Insights to find out more.
Read More
Video

Predictions 2022: Successfully Riding The Next Wave Of AI

Srividya Sridharan October 28, 2021

Watch Now
Video

Predictions 2022: The Pandemic’s Wake Drives Automation Trends

Craig Le Clair October 28, 2021

Watch Now
Blog

Taming The Supply Chain Tiger — Practical Measures To Mitigate Logistics Congestion

George Lawrie October 27, 2021
In a recent blog, my colleague Alla Valente described the increased risk of late shipments in complex, interconnected supply chains. As she pointed out, any element may fail as a result of random events such as strikes or earthquakes. Project managers following critical chain methodology build project “buffers” to absorb random shock. But in logistics, […]
Read More

European Predictions 2022

Visit our resource hub to discover the key trends impacting European businesses in 2022.

Blog

How To Join The Connected World With Data And AI

Michele Goetz September 14, 2021
Are your data and AI foundations ready to make the most of the connected intelligence future? Find out in this sneak peek of our upcoming Data Strategy & Insights event.
Read More
Blog

Meet The New Demand For Creativity With AI

Diego Lo Giudice September 2, 2021
Will all of the digital urgency brought about by the pandemic disappear? Learn how AI can help drive creativity and innovation in your organization.
Read More
Blog

Connected Insurance: Reality Or Hype?

Jeffery Williams August 16, 2021
I speak often with clients about the role of technology in insurance. Of the many innovations we discuss, connected insurance may be the most polarizing. Connected insurance (CI) is nascent across most insurance lines. But evolving consumer preferences and increasing competition from digital-first startups require forward-thinking insurers to harness emerging technology and invest in CI […]
Read More
Blog

Searching For ROI In Retail: The Time For A New Site Search Tool Is Now

Scott Compton August 6, 2021
If you're unsure about the potential impact of search on your e-commerce site, remember that even back in 2018, Amazon had surpassed Google in being the first place that US online adults began a product search.
Read More
Blog

The Space Wide Web Is Ready To Launch

Phil Brunkard July 12, 2021
The Space Tech Industry Is Looking Up The new space race is truly underway following Richard Branson’s monumental first passenger trip to space, beating Jeff Bezos’ Blue Origin passenger flight by more than a week. The Virgin Galactic’s VSS Unity spacecraft did not pass the so-called Karman line, unlike Jeff Bezos’ plans. It did, however, […]
Read More

See the future and gain a competitive advantage for 2022

Discover 12 trends our research reveals will matter most next year. Download our Predictions 2022 Guide.

Blog

Impressions From Mobile World Congress 2021

Dan Bieler July 8, 2021
Mobile World Congress 2021 (MWC21) took place between June 28 and July 1, 2021, after Mobile World Congress 2020 was canceled due to the pandemic. This was the first time attendees could get a sense of the global state of and the major trends in the telecommunications and technology sectors in the previous 18 months. […]
Read More
Blog

Prepare For AI That Learns To Code Your Enterprise Applications (Part 2)

Diego Lo Giudice July 8, 2021
The future of work for application development and delivery professionals will look very different. Learn how to prepare for it today.
Read More
Blog

Forr The Planet: Sustainability Interview Series — Dr. Suku Nair, SMU AT&T Center For Virtualization

Abhijit Sunil June 2, 2021
Photo by Abhinav Sunil The intersection of how technology platforms are evolving and how it both affects and aids sustainability is a topic that Forrester’s sustainability team is currently studying. We spoke with Dr. Suku Nair, one of the most respected computer scientists in the country. He currently heads the SMU AT&T Center for Virtualization […]
Read More
Blog

Use The Forrester Tech Tide™ To Evaluate Your Retail AI Investment Strategy

Sucharita Kodali June 1, 2021
Artificial intelligence and analytics are increasingly critical to retailers’ ability to win, serve, and retain their customers. But the landscape of technologies is vast and advancing rapidly, so it can be hard to understand which technologies are overhyped and which have real business value. Retail execs read about initiatives such as Amazon Go and Walmart […]
Read More
Blog

Inspire Trust With Robust, Well-Tested AI-Infused Applications

Diego Lo Giudice May 27, 2021
Software takes part in almost everything we do, and yes, we do trust that it works! OK, sometimes it fails and it drives us nuts, but in most cases, it does what we expect it to do. How have we learned to trust that software works? Through positive experiences with software that meets our expectations. […]
Read More
Blog

AI-Powered Supplier Value Management (SVM) Software Will Liberate And Empower Procurement Professionals

Duncan Jones April 22, 2021
Today, Forrester published a report on how “Modern Smart Applications Are Transforming Supplier Value Management” (available to Forrester clients). It explains why AI was relatively slow to reach the procurement function and also what changed to belatedly power a wave of innovation. I cite several examples, both from large SVM software suite vendors and from […]
Read More
Blog

了解最新自然语言处理(NLP)用例,助力企业构建规模化项目

Guannan Lu April 16, 2021
近几年,随着人工智能算法的不断突破,自然语言处理(NLP)技术也有了突飞猛进的发展。它很快从一个研究性课题发展成为了全球企业都可应用的成熟技术。知识图谱、智能文档提取以及基于AI的文本分析能力使得NLP技术在各个垂直领域和业务流程中有了更好的应用。点击“阅读更多”了解具体细节。
Read More
Blog

Microsoft’s Acquisition Of Nuance Signals A Trend Of Industry-Specific Acquisition

Christopher Gilchrist April 14, 2021
Interest rates are low. The Fed is dovish. Strong balance sheets exist across the titans of tech. What does it all mean? Well, you are seeing the open salvos in an arms race in industry-focused tech as this combination of financial factors make the technology market prime for consolidation. A shining example is Microsoft’s announcement of its intention to acquire Nuance Communications for $19.7 billion in an all-cash transaction. Microsoft will complement its recently developed healthcare cloud […]
Read More
More posts