Automation

Automation can fuel efficiency and accelerate growth. But the margin for error is significant and the implications for firms and employees are massive.

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Insights

Blog

AIOps And Observability Deliver Operational Insights

Carlos Casanova February 12, 2024
Implementing AIOps and observability solutions can be a challenging task for organizations. To ensure success, it is crucial to develop the right approach and strategy that aligns with your enterprise’s specific IT complexity and goals. Learn how you can begin exploring the best practices for AIOps and observability and the aspects that you need to consider when embarking on the delivery of these.
Podcast

Tech Trends To Watch In 2024

What It Means February 1, 2024
How will generative AI impact infrastructure plans? What regulatory issues will tech leaders have to grapple with? Hear Forrester’s technology analysts discuss their predictions for the latest tech trends in 2024.

Avoid Zombie AI Projects With Our Best Practices

Download our AI myths and best practices guide. Learn how to avoid missteps, prioritize value, and move AI projects out of limbo with quick wins.

Blog

Human Centricity: The Future Of IT Experience Monitoring

Andrew Hewitt January 30, 2024
IT organizations must evolve they way they monitor employee and customer experience technologies. Learn why in this blog post.
Blog

What’s New For Accounts Payable Invoice Automation In 2024?

Meng Liu January 26, 2024
Finance and payment professionals can read this blog to learn three key trends in the accounts payable (AP) invoice automation market in 2024.
Blog

Atlassian Bets On Improving Developer Experience With GenAI

Andrew Cornwall December 27, 2023
At the Atlassian Unleash event in Amsterdam, the focus was on using AI to improve developer experience. Learn more in this review.
Blog

Skills Management Can Make Or Break Your Emerging Tech Plans

Dan Bieler December 18, 2023
Our new report How To Tackle Your Emerging Tech Skill Gaps introduces two frameworks that help business leaders address emerging skill needs.
Blog

Cooking Up A Storm: AI Will Drive Process Industry Innovation

Bernhard Schaffrik December 15, 2023
Learn how cooking can be a metaphor for process simulation, an underestimated tool for manufacturers as they prepare their data for generative AI.

Avoid Zombie AI Projects With Our Best Practices

Download our AI myths and best practices guide. Learn how to avoid missteps, prioritize value, and move AI projects out of limbo with quick wins.

Podcast

Generative AI Will Reshape Far More Jobs Than It Eliminates

What It Means December 14, 2023
Is generative AI coming for your job? Find out as VP and Principal Analyst J. P. Gownder and Principal Analyst Michael O'Grady discuss a new forecast on the impact of generative AI on jobs in the US.
Blog

Predictions 2024: Automation Influenced By LLMs, Regulators, And Enterprise App Vendors

Craig Le Clair October 26, 2023
In 2024, firms will surge ahead with automation initiatives, fueled by new AI enthusiasm. Learn more in our 2024 automation predictions.
Blog

Predictions 2024: Smart Manufacturing Walks Back Prior Plans

Paul Miller October 26, 2023
In 2024, Forrester predicts that a healthy pragmatism will take hold in manufacturing. Learn more from our 2024 smart manufacturing predictions.
Blog

Amazon’s Unleashed Android Robots In The Warehouse: Will We Get Along?

Craig Le Clair October 24, 2023
Is the warehouse ready for Amazon's new service robots Sequoia and Digit? A new Forrester report provides some insight.
Blog

Look! Up In The Clouds! It’s A Noun! It’s A Verb! It’s Super Observability

Carlos Casanova October 23, 2023
Insights from observability efforts are important but what happens if the word loses its meaning? The word is being used to describe everything from low level data pipeline to just recently, Generative AI. Where will it end?

Tackle 2024 Tech Barriers With Our Predictions

Unleash more tech potential by conquering growth, talent, and AI challenges. Watch our webinar featuring VP and Senior Research Director Matthew Guarini to turn our 2024 predictions into a tech plan of action.

Blog

Workday AI Marketplace To Arrive In 2024, Allowing Customers To Supercharge AI & ML Deployments

Akshara Naik Lopez October 19, 2023
Learn how Workday's newly announced AI marketplace will help its customers find and deploy Workday-trusted AI solutions.
Blog

Introducing The Forrester Wave™: Sales Force Automation, Q3 2023

Kate Leggett October 17, 2023
Shareholders demand profitable, responsible revenue growth. Buyers expect you to deliver value at every step of the sales process. And sellers expect to be prompted to the best actions and steps to take to achieve quota. It’s really hard to deliver on all these expectations. Buying motions are complicated. They involve more business and IT […]
Blog

Anti-Predictions: Here’s What Won’t Happen In 2024

Sharyn Leaver October 11, 2023
Before our full predictions for 2024 launch on Tuesday, October 24, read our “anti-predictions.” Here’s what won’t happen in 2024.
Blog

The Results Are In: Insights From Forrester’s 2023 Global Digital Process Automation Survey

Craig Le Clair September 15, 2023
Our 2023 digital process automation survey shows orgs paused digital transformation work but increased focus on process intelligence while process optimization has broadened. Learn more.
Blog

Announcing Forrester’s Embedded Conversation Automation Landscape For B2B Marketing

Jessie Johnson August 11, 2023
Conversational AI, chatbots, and automated marketing are not new to B2B marketing technology stacks. B2B marketing organizations leverage conversation automation solutions to better understand and enable buyers, customers, and internal teams by integrating signal-responsive conversations into existing workflows, tactics, and content experiences that span the full customer lifecycle. Conversation automation is quickly becoming integral to […]
Blog

How Embracing “Resilience By Design” Enables Innovation

Naveen Chhabra July 12, 2023
What does badminton have to do with resilient technology strategies? Find out in this sneak preview of our upcoming Technology & Innovation North America event.
Blog

Find The Right Use Cases For Your Robots

Paul Miller June 22, 2023
There is no general-purpose robot. Let Forrester help you match different types of robots to specific tasks.
Blog

Generative AI Will Change The Future Of Technology Organizations

Fiona Mark June 12, 2023
With the acceleration of generative AI as well as other emerging technologies, tech leaders must build long-term strategies to address the growing demands on the technology organization.
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