Automation
Automation can fuel efficiency and accelerate growth. But the margin for error is significant and the implications for firms and employees are massive.
Insights
Blog
Autonomous Malware Is No Longer Theoretical: AI Worm Proof Of Concept Created In A Lab
On June 2, 2026, security researchers published a paper about the creation of an AI worm. The headline is as subtle as a fire alarm: This lab experiment of a worm is no longer just code that blindly crawls across your environment; it leverages AI models and can now reason, execute, and learn in complete […]
Blog
Red Hat Summit 2026: Can Red Hat Win Its Claim As The Hybrid AI Control Plane?
At Red Hat Summit 2026, the company outlined its ambition to become the central control layer for hybrid AI environments spanning infrastructure, models, and agents. While the vision is increasingly supported by product direction, enterprises must critically assess how to turn it into practical architectures and measurable outcomes.
Blog
What Anthropic’s Two Recent Announcements Mean For Manufacturers
In 2024, Forrester delved into the impact of genAI on smart manufacturing. But now agentic AI is also beginning to play a part in transforming asset-intensive industries. In May 2026, Anthropic announced the creation of a standalone enterprise AI services firm backed by Blackstone, Hellman & Friedman, Goldman Sachs, and other large asset managers — all […]
Blog
The Consolidation Wars: M&A Is Rewriting Finance Automation
Coupa’s May 2026 acquisition of Rossum strengthens its accounts payable (AP) automation core and signals a deliberate move to anchor finance automation — built for the office of the CFO — in AI-powered platforms. By pairing Rossum’s large language model- and optical character recognition-driven invoice capture with its own strengths in payments, cash management, AP […]
Blog
TeamViewer Connect: A Pragmatic Look At How IT Can Level Up DEX
TeamViewer Connect in New York City brought together TeamViewer leadership, customers, and digital employee experience (DEX) practitioners for a grounded discussion about what it really takes to “level up” DEX. Rather than focusing on product features, the event centered on operational maturity, outcome-based measurement, and the human impact of automation. From customer stories to practical […]
Blog
Findings From The Forrester Wave™: Document Mining And Analytics Platforms, Q2 2026
The Forrester Wave™: Document Mining And Analytics Platforms, Q2 2026 highlights a market that is broad, fragmented, and rapidly evolving — where success depends less on vendor selection alone and more on precise alignment to use cases, document types, and architectural choices. While innovation around agentic AI and LLMs is accelerating, most organizations are still […]
Blog
Hannover Messe 2026: Do Robots Need Tea Breaks?
Paul Miller discusses his highlights and lowlights from this year’s Hannover Messe industrial trade show: robots, AI, partnerships, and more.
Blog
Physical AI Matters More Than Humanoid Robots
Paul Miller and Charlie Dai discuss the importance of physical AI to robots, autonomous vehicles, and other types of physical automation in their new Forrester research report.
Blog
CMOs’ “AI Creative Leap”: From Making Ads To Designing Meaning
As AI absorbs execution at scale, creativity returns to its highest value. The brands that win will automate production while doubling down on insight, narrative, and the judgment that protects meaning.
Blog
Upcoming Research On Digital Twins For Data Centers
This is an announcement of the start of my research into digital twins for data centers. A digital twin is a continuously updated virtual model of a physical system, synchronized with real‑time data from sensors, analytics platforms, and AI systems. This live replica mirrors the behavior, performance, and interdependencies of the system, enabling teams to […]
Blog
The Top Trends Shaping The AR Automation Ecosystem In 2026
Why are leading organizations investing in accounts receivable (AR) automation solutions? Over the past few years, AR has evolved from a back-office billing function into a strategic lever for customer experience (CX), risk mitigation, and working capital optimization. Generative and agentic AI now deliver the speed, scalability, and intelligence to transform AR operations at scale. […]
Blog
Capital One’s Acquisition Of Brex Signals A New Era For B2B Fintech
From Prediction To Reality: B2B Fintech Brex Acquired By Capital One Capital One’s acquisition of BlueTarp Financial in 2019 bolstered its B2B financing and trade credit solutions for business sellers (from the AR perspective). Now, with the acquisition of Brex, Capital One completes a crucial piece for B2B buyers in the AP process. This landmark […]
Blog
Beyond The Robots: What CES 2026 Really Means For Digital Workplace Leaders
I kicked off 2026 by attending CES for the first time, and I can confirm that everything you’ve heard about this event is true. CES is massive. It’s sprawling. The scale was equal parts energizing and overwhelming — but once I got past the sensory overload, clear and meaningful signals started to emerge. Beneath the […]
Blog
What’s New For AP Invoice Automation In 2026?
Accounts payable (AP) invoice automation software continues to evolve rapidly as enterprises modernize finance operations and respond to regulatory, technological, and operational pressures.
Blog
Manufacturing And Automotive Giants Continue Their Shift From Grease To Code At CES 2026
Big names in smart manufacturing, such as Bosch and Siemens, used the recent CES trade show to showcase partnerships and growing AI powers. Find out more in this detailed review of the show.
Blog
The ROI Of Finance Automation, Quantified
Finance automation is about more than productivity improvements. Learn about its benefits and why now is the time to put it into action.
Blog
Clarifying The Digital Workplace, DEX, And The Rise of DEXOps
For years, organizations have poured money into collaboration tools, intranets, devices, workflow platforms, and automation — all under the banner of “improving the digital employee experience.” Yet employee frustration with digital friction remains.
Blog
The AI Automation Fallacy
Stop chasing the automation rainbow. The hard truth is that pushing AI to replace people often breaks the very processes you’re trying to fix. We explore why “productivity” doesn’t always mean fewer FTEs and how to shift your strategy from headcount reduction to human empowerment.
Blog
AI Changes The Intelligent Document Processing Market
The only constant in our world is change. This axiom was proven once again during Forrester’s research into intelligent document processing (IDP) for the 2025 update to our document mining and analytics platforms (DMAPs) landscape report. Here’s some of what we found. In the DMAP space, where IDP is the most common use case, generative/agentic […]
Blog
Beyond Scheduling: The New Era Of Intelligent Workload Automation
Modern businesses need solutions that are agile, responsive, and proactive. Automation must do more than execute tasks: It needs to enable faster decisions, reduce complexity, and free your team from firefighting to focus on innovating. This research uncovers the six forces driving the shift to smarter workload automation. These aren’t just trends — they’re challenges that businesses must address to stay competitive.
More posts