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Enterprise Courses

Enterprise transformation requires buy‑in and behavior change from every employee, from executives to individual contributors. Motivating and aligning such a large, diverse group is a significant challenge. Employees need to understand why the transformation matters and how it connects to their everyday role. Without that shared understanding, transformation efforts stall.

Explore Our Featured Enterprise Courses

Forrester’s Enterprise Courses help organizations build foundational literacy at scale across their workforce. These short‑form, research‑based online learning experiences create common vocabulary, shared understanding, and the mindset shifts needed for transformation to take hold, covering critical topics such as AI, customer experience, Zero Trust, and employee experience.

AI Essentials: Get Yourself AI-Ready

Build organizationwide confidence and readiness in artificial intelligence.

AI Essentials provides a foundational understanding of AI concepts, opportunities, and risks so employees across your organization can participate confidently in your AI transformation. Designed for nontechnical roles, this course will help raise your workforce’s artificial intelligence quotient (AIQ) and prepare employees to use AI tools effectively and responsibly.

Accelerate your AI transformation

AI Essentials helps organizations create a shared AI vocabulary, reduce uncertainty and fear, and prepare employees for the rapid evolution of AI tools and expectations.

Drive safer, more confident AI use

Help employees identify AI risks, follow responsible‑use practices, and apply AI in ways that support your strategic goals.

Engage your teams in your AI journey

AI Essentials is a dynamic, interactive experience that demystifies AI and builds momentum for your transformation.

CX Essentials

Create an organizationwide understanding of CX and your organization’s goals for customer‑focused transformation.

Forrester’s CX Essentials course establishes a shared language around customer experience and ensures that all employees understand the importance of CX and how their actions contribute to delivering value.

Accelerate your CX transformation

Better CX drives better business outcomes. CX Essentials helps your organization develop the cultural mindset needed to deliver consistent, high‑quality experiences.

Spur buy‑in and create a shared mindset

Help employees see how their daily work supports your CX vision.

Inspire action on your CX initiatives

Educate teams using familiar examples and customizable content tied to your organization.

How Enterprise Courses Work

Forrester delivers research‑based course curricula that can be tailored to meet your organization’s needs. Each course blends short videos, quizzes, case studies, and reflection exercises to create an intuitive, engaging, mobile‑friendly experience that your employees will remember.

Each Enterprise Course can:

  • Feature Forrester’s foundational research and industry expertise.
  • Include custom messages from your executive sponsor or leadership team.
  • Integrate your existing artifacts, tools, or frameworks within an optional organization-specific module.

AI Essentials Curriculum

The AI Essentials course includes:

  • Understanding AI
  • The Business Value And Risks Of AI
  • Begin Using Workforce AI
  • Optional: AI At Your Organization

CX Essentials Curriculum

The CX Essentials course curriculum covers:

  • Understanding CX
  • The Drivers of Great CX
  • The CX Ecosystem
  • Listening and Responding to Customer
  • The Business Value of Great CX
  • Optional Addition: CX at Your Company

Contact us to learn more about all available enterprise courses.

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