Simple Tool, Big Impact: Winning Support For CX Initiatives

Watch this on-demand webinar on using Forresters CX Business Case On A Page template to prioritize your focus and investments.

If youre not receiving enough funding and support for your CX initiatives, it might be because you havent made a convincing CX business case. Only 22% of global CX decision-makers make a business case for every project and initiative. Just over one-third create a business case for major initiatives, and slightly fewer than a quarter create a business case timed for budget season. 

A well-crafted CX business case can help you gain buy-in, prioritize initiatives, and provide a framework for monitoring and evaluating CX success. 

Watch an on-demand webinar to learn how to use Forresters CX Business Case On A Page template to structure and manage a persuasive case to gain support for your CX initiatives complete with a template walkthrough.  

Youll learn the prework necessary for using the CX Business Case On A Page template, including tips and tricks for driving governance and securing buy-in and funding. 

Watch the webinar so you can learn: 

    • Why CX business cases matter and what makes them so tricky. 
    • How to get the most out of a CX business case template. 
    • Ways to get funding and buy-in with your business case.

What’s in it for you? 

      • A walkthrough of Forrester’s CX Business Case On A Page template 
      • Real-world examples of ways to adapt the template to different situations 
      • Analyst Q&A to hear top questions from your peers and get your questions answered on-demand.

A poorly crafted CX business case can put priorities and funding at risk. Register for this webinar for the guidance you need to create a business case to showcase CX ROI. 


On-Demand: Simple Tool, Big Impact: Winning Support For CX Initiatives

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