Design thinking isn’t a fleeting customer experience (CX) trend. It’s a proven practice that can supercharge innovation and customer satisfaction within your enterprise. It helps you solve business problems by aligning CX with customer needs across the entire journey, not just at a single touchpoint.
Watch this on-demand webinar to learn how CX leaders can use design thinking to create a culture of innovation and differentiate on superior CX action that anticipates and delivers on customers’ needs.
We’ll unpack design myths and why design thinking isn’t about design but solving problems. And we’ll walk you through the steps to establish and scale a design thinking practice with fewer challenges.
Don’t miss this chance to embrace the value of customer-obsessed design solutions to strengthen customer loyalty.
What will you learn?
- Generate buy-in for your design thinking practice.
- Optimize practice design, including who to involve and what to focus on.
- Overcome common obstacles and stumbling blocks.
- Scale your design thinking across your enterprise.