AJ Joplin
Senior Analyst

Author Insights
Blog
Five Digital CX And Design Trends Worth Watching In 2022
Forrester’s CX analysts have released “Digital CX And Design Trends, 2022” — here’s a preview.
Blog
Four Indicators: Is Your Customer Experience An Afterthought?
It’s 2022, but there are still an alarming number of companies that focus on everything but customer experience. Let’s look at the systemic issues behind this lack of focus.