In the near future, artificial intelligence (AI) will be pervasive in the machines that humans interact with. Soul Machines, believes those machines will “be a lot more helpful to us if they are more like us.” The company acts on that belief by creating avatars for clients who wish to add a more human face to their digital interactions with customers. These “digital humans” are filling roles as call center agents and sales representatives. In this episode, Greg Cross, Chief Business Officer at Soul Machines, joins us to discuss the impact that these “digital humans” have on CX.

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