148: Paying Employees For CX Is A Bad Idea (Part 2)

AI agents are moving beyond customer service and into supply chain, operations, legal, HR, and other parts of the enterprise. Hosts Angelina Gennis and Martin Gill explore why CX leaders need to make customer obsession machine-readable. Featuring Martin Gill, VP, Research Director Show Notes: AI agents are moving beyond customer service and into supply chain, […]

Journey orchestration is moving beyond dashboards to drive decisions and real-time action.  Joana de Quintanilha joins Martin Gill to explore findings from the latest journey orchestration Wave evaluation, how AI is reshaping the market, and what buyers need to turn journey intelligence into measurable business value. Featuring: Joana de Quintanilha, VP, Principal Analyst Show Notes: […]