This episode is a continuation from last week’s discussion with Amy Shioji, VP Customer Experience & Insights at USA Today Network. You’ll learn:

  • How USA Today has structured its CX measurement program and what metrics they use.Which platforms they use to collect feedback.
  • How they leverage feedback to guide the design of products/features/services.
  • How they customize dashboards for teams across the organization.

Click the titles below to read more: