On this week’s episode VP of Training and Certifications Program, Erin Streeter joins us to talk about how the design thinking process led to a new Forrester product: Customer Experience Certification. This episode covers:

  1. Why is the demand for certificate programs are growing?
  2. How was the design thinking process followed to create this program?
  3. What customer feedback was  surprising?
  4. What is the curriculum of a CX Certificate program?