The debate about the importance of employee experience (EX) is moving into a new phase. It’s no longer a question of whether EX is important. Now the debate is about which EX elements matter most. To answer that question, Forrester deployed a new survey to 13,800 global workforce employees in seven countries over two years, across several industries, including the public sector. Our findings will change the way CIOs, CMOs, and their organizations think about EX. In this episode, Principal Analysts Dave Johnson and Sam Stern share key insights from Forrester’s EX Index and explain how it differs from other employee engagement surveys.
For context on the importance of EX, listen to the episode, “125: The Employee Experience Imperative.”
Click the titles below to read more: