Forrester’s CX research team published more than 100 reports in 2018. We pulled our most important CX findings — across a range of topics — out of those reports and highlighted them in one place. In this episode, we share the very most important findings.

In the full report, linked below, we share an additional six critical research findings from 2018. We also provide links to the original reports for CX professionals who want to dive more deeply into topics of interest.

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