Hundreds if not thousands of leading corporations have created chief customer officer (CCO) positions in recent years to help them become more customer-centric. Now US federal government agencies are toying with the idea of adding CCO positions and four have already taken the plunge. In this episode, we discuss how federal CCOs can help achieve their agency’s mission and dispel common objections to creating CCO positions.

Click the links below to read more:

  • “Executive Q&A: Federal Chief Customer Officers”