Riccardo Pasto, Principal Analyst

Show Notes:

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode, Forrester Principal Analyst Riccardo Pasto joins us to talk about where he sees Government CX heading in 2024. We cover generative AI, open government, cross-agency collaboration and more as we discuss:

  • What’s the state of CX in government?
  • Will CX in government improve in 2024?
  • Can the private sector help governments improve CX?