government

Government agencies are under pressure to do more with less. Read Forrester’s insights on increasing efficiency and improving mission delivery by augmenting the constituent experience, implementing a Zero Trust security strategy, and tackling technical debt.

Insights

Blog

Navigating Challenges And Optimizing Performance In The Public Sector With TIER

Christopher Gilchrist April 30, 2024
In 2022, Forrester launched the tech insights and econometric research (TIER) series to provide technology executives with valuable reports on the key economic drivers that enable them to make informed decisions and drive customer value with technology. Recognizing that public sector and government entities have unique needs, we have introduced our initial series of public […]
Blog

Federal Workforce Tops The List For The President’s 2025 Budget

Angelina Gennis April 16, 2024
Building a results-oriented culture in government will require evaluating what culture is and defining leaders’ role in it. Learn more in this post.

Global

Don’t Miss Our 2024 Predictions Deep Dive

Hear directly from the tech, CX, and B2B analysts behind our 2024 global predictions and get an important generative AI update from Forrester’s CEO, George Colony.

Blog

US Dept. Of Navy Is Rewiring Its Innovation Pipeline

Devin Dickerson April 10, 2024
The US Navy is revising its modern service delivery framework using investment horizons. Learn how those changes could benefit your organization.
Blog

Breaking Down The US Executive Order To Protect Americans’ Sensitive Personal Data

Stephanie Liu February 29, 2024
Learn the key takeaways and market impacts from the Biden administration’s executive order to protect Americans’ sensitive personal data.
Webinar

Secure Your Use Of Generative AI

Watch and learn how to use a security framework to secure genAI adoption and explore the security controls and skills crucial for safeguarding this emerging technology.
Blog

Financial Services, Healthcare, And Public Sector Clients Are Rapidly Adopting Workday Finance, Adaptive, And PRISM

Akshara Naik Lopez January 22, 2024
Planning an HCM or Finance/ERP RFP this year? Get some key takeaways from Forrester's new Workday Services Landscape report.
Podcast

338: CX Predictions 2024: Government

The CX Cast January 16, 2024
Every year Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode Principal Analyst Riccardo Pasto joins us to talk about where he sees Government CX heading in 2024. We cover generative AI, open government, cross-agency collaboration and more as we discuss the state of CX in government and its path in 2024.

60% Of Skeptics Will Use (And Love!) GenAI

Surprised? Download Forrester’s 2024 Predictions guide to see why progress will be driven by exploration — and 14 other global predictions on AI, privacy, B2B buyers, hybrid work, and more.

Blog

This Week In AI, UK Edition: Much Ado About Not That Much

Enza Iannopollo December 4, 2023
The new UK AI bill in Parliament is likely to add up to less practical impact than you might think. Find out why.
Blog

The US Government Might Get (Even More) Serious About CX

Judy Weader October 26, 2023
If a bipartisan group of congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX). Two new bills — one in the House and one in the Senate — propose that the OMB offer oversight and establish standards […]
Blog

The Busy Security Leader’s Guide To The National Cybersecurity Strategy Implementation Plan

Allie Mellen July 14, 2023
Security and risk leaders beware, the Biden Administration released the next major step in its plan to implement the National Cybersecurity Strategy (NCS) on July 13, 2023. The National Cybersecurity Strategy Implementation Plan (NCSIP) includes 65 federal initiatives across five pillars aimed at increasing cybersecurity investment, assigning federal agencies to specific initiatives, and giving timelines […]
Blog

Government Leaders: Generative AI Is Your Use Case For Culture Change

Angelina Gennis June 8, 2023
New AI tools offer managers in government ways to safely encourage experimentation in daily work tasks, benefitting overall cultural energy.
Webinar

Ransomware Defense For Constrained State And Local Budgets

Explore the state of ransomware vulnerability for state and local governments — and how you can protect your agency with limited resources.
Blog

Building An Insights-Driven Strategy: Where Do You Start?

Kim Herrington April 19, 2023
“Follow the yellow brick road!” Silly Dorothy. She had it so easy. Dorothy had a magical guide that popped up when she needed help the most. For many executives getting started with forming a data team and an insights strategy, the road forward is not so clear. Executives find themselves bewildered and disoriented in a […]
Blog

Inside NOAA’s Accelerated CX Transformation

Alex Stein April 13, 2023
NOAA achieved a CX transformation in two years that usually takes five. Learn how partnering with Forrester accelerated NOAA’s successful CX transformation.
Blog

How The NOAA-Forrester Partnership Led To Success With Federal CX — Interview With Tony Wilhelm

Alex Stein April 13, 2023
In this interview with the NOAA’s Tony Wilhelm, discover how a partnership with Forrester allowed NOAA to fast-track a CX transformation to better serve vulnerable communities.
Blog

The White House’s $500 Million Request For CX Funding Is A Big Step Toward A Vital Goal

Colleen Fazio April 3, 2023
The White House’s budget proposal for fiscal-year 2024 includes more than $500 million in customer-experience (CX)-related investments to continue progress on the administration’s robust CX goals. Predictably, this hasn’t made headlines: It’s just .007% of the total $6.9 trillion budget proposal and doesn’t excite fiery debates like higher-profile requests do. It’s a strong investment, however, […]
Blog

Get A Head Start On The National Cybersecurity Strategy

Jeff Pollard March 2, 2023
This blog outlines Forrester’s existing Security & Risk research to help organizations navigate, manage, and prepare their organizations for the implications of the National Cybersecurity Strategy.
Blog

India’s Budget For 2023: What It Means For Financial Services And Fintech Firms

Pushpa Marwal March 2, 2023
I looked at the 2023 budget that India’s Finance Minister presented on February 1, 2023. On that day, India’s Prime Minister tweeted, “This year’s budget infuses new energy to India’s development trajectory.” I find that he was not far off the mark. The budget for 2023 does aspire to create an empowered, inclusive, technology-driven, and […]
Webinar

Predictions 2023 For The Public Sector

Join us for a webinar to position your agency’s workforce and data for 2023 change.  
Blog

Has Zero Trust Killed Defense in Depth? Or “DiD” It Refine It?

Carlos Rivera December 12, 2022
Zero Trust (ZT) continues to make waves (no pun intended), with US federal agencies now publishing guidance, such as the OMB’s M-22-09 or the DoD’s ZT strategy, for effective implementations, allowing for the government to be viewed as a source of trust in cybersecurity — although ZT is still mired in myths, and these can […]
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