government
Government agencies are under pressure to do more with less. Read Forrester’s insights on increasing efficiency and improving mission delivery by augmenting the constituent experience, implementing a Zero Trust security strategy, and tackling technical debt.
Insights
Blog
The Public Sector Wants GenAI But Must Overcome Its Hesitancy
Generative AI is revolutionizing the private sector, and its leaders are determined to implement this emerging technology at scale and without delay. But how does the public sector view it and what hurdles does genAI face in that realm?
Blog
AI For The People: Improving Governance And Adoption Are Key For Public Sector AI Efforts
Like the changes wrought by open data and third-party apps in the 2010s, AI will revolutionize the internal workings of the public sector and how it engages with its constituents in the next five to 10 years.
Blog
You Better Shape Up! Insights From Australia’s 2024 CX Index Study
Our latest research, working off of Australia 2024 Customer Experience Index (CX Index™) study data, reveals that most brands and agencies in our study saw the quality of their CX either flatlining or declining. In 2024, we surveyed banking, investment, government, and, for the first time, superannuation firms.
Blog
Navigating Challenges And Optimizing Performance In The Public Sector With TIER
In 2022, Forrester launched the tech insights and econometric research (TIER) series to provide technology executives with valuable reports on the key economic drivers that enable them to make informed decisions and drive customer value with technology. Recognizing that public sector and government entities have unique needs, we have introduced our initial series of public […]
Blog
Federal Workforce Tops The List For The President’s 2025 Budget
Building a results-oriented culture in government will require evaluating what culture is and defining leaders’ role in it. Learn more in this post.
Blog
US Dept. Of Navy Is Rewiring Its Innovation Pipeline
The US Navy is revising its modern service delivery framework using investment horizons. Learn how those changes could benefit your organization.
Blog
Breaking Down The US Executive Order To Protect Americans’ Sensitive Personal Data
Learn the key takeaways and market impacts from the Biden administration’s executive order to protect Americans’ sensitive personal data.
Webinar
Secure Your Use Of Generative AI
Watch and learn how to use a security framework to secure genAI adoption and explore the security controls and skills crucial for safeguarding this emerging technology.
Blog
Financial Services, Healthcare, And Public Sector Clients Are Rapidly Adopting Workday Finance, Adaptive, And PRISM
Planning an HCM or Finance/ERP RFP this year? Get some key takeaways from Forrester's new Workday Services Landscape report.
Podcast
338: CX Predictions 2024: Government
Every year Forrester looks to the future to predict what we think will happen across industries, geographies and technologies. In this episode Principal Analyst Riccardo Pasto joins us to talk about where he sees Government CX heading in 2024. We cover generative AI, open government, cross-agency collaboration and more as we discuss the state of CX in government and its path in 2024.
Blog
This Week In AI, UK Edition: Much Ado About Not That Much
The new UK AI bill in Parliament is likely to add up to less practical impact than you might think. Find out why.
Blog
The US Government Might Get (Even More) Serious About CX
If a bipartisan group of congresspeople succeeds, the White House’s Office of Management and Budget (OMB) will increase both the oversight and visibility of US government efforts to improve customer experience (CX). Two new bills — one in the House and one in the Senate — propose that the OMB offer oversight and establish standards […]
Blog
The Busy Security Leader’s Guide To The National Cybersecurity Strategy Implementation Plan
Security and risk leaders beware, the Biden Administration released the next major step in its plan to implement the National Cybersecurity Strategy (NCS) on July 13, 2023. The National Cybersecurity Strategy Implementation Plan (NCSIP) includes 65 federal initiatives across five pillars aimed at increasing cybersecurity investment, assigning federal agencies to specific initiatives, and giving timelines […]
Blog
Government Leaders: Generative AI Is Your Use Case For Culture Change
New AI tools offer managers in government ways to safely encourage experimentation in daily work tasks, benefitting overall cultural energy.
Webinar
Ransomware Defense For Constrained State And Local Budgets
Explore the state of ransomware vulnerability for state and local governments — and how you can protect your agency with limited resources.
Blog
Building An Insights-Driven Strategy: Where Do You Start?
“Follow the yellow brick road!” Silly Dorothy. She had it so easy. Dorothy had a magical guide that popped up when she needed help the most. For many executives getting started with forming a data team and an insights strategy, the road forward is not so clear. Executives find themselves bewildered and disoriented in a […]
Blog
Inside NOAA’s Accelerated CX Transformation
NOAA achieved a CX transformation in two years that usually takes five. Learn how partnering with Forrester accelerated NOAA’s successful CX transformation.
Blog
How The NOAA-Forrester Partnership Led To Success With Federal CX — Interview With Tony Wilhelm
In this interview with the NOAA’s Tony Wilhelm, discover how a partnership with Forrester allowed NOAA to fast-track a CX transformation to better serve vulnerable communities.
Blog
The White House’s $500 Million Request For CX Funding Is A Big Step Toward A Vital Goal
The White House’s budget proposal for fiscal-year 2024 includes more than $500 million in customer-experience (CX)-related investments to continue progress on the administration’s robust CX goals. Predictably, this hasn’t made headlines: It’s just .007% of the total $6.9 trillion budget proposal and doesn’t excite fiery debates like higher-profile requests do. It’s a strong investment, however, […]
Blog
Get A Head Start On The National Cybersecurity Strategy
This blog outlines Forrester’s existing Security & Risk research to help organizations navigate, manage, and prepare their organizations for the implications of the National Cybersecurity Strategy.
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