< The CX Cast Home > The CX Cast > 251: Design For Work — Boost Productivity And Satisfaction By Transforming Enterprise UX (R) <iframe/><p class="powerpress_links powerpress_links_mp3">Podcast (cx-cast): <a href="https://media.blubrry.com/forrester_what_it_means/media.blubrry.com/cx_cast/content.blubrry.com/cx_cast/251_TheCXCast_Andrew_Design_For_Work_mixdown.mp3" class="powerpress_link_d" title="Download" rel="nofollow" download="251_TheCXCast_Andrew_Design_For_Work_mixdown.mp3">Download</a></p> </div> </div> </div> <header class="post-header-container"> <div class='post-header container'> <div class="row"> <div class="col-lg-4"> <a href="#" class="podcast-play js-podcast-play"> <span class="podcast-play__btn"><span></span></span> <span class="podcast-play__label"> <span class="label-paused">Listen Now</span> <span class="label-time">00:00</span> </span> </a> </div> <div class="col-lg-8 post-header__info"> <h1 class="post-header__title">251: Design For Work — Boost Productivity And Satisfaction By Transforming Enterprise UX (R)</h1> <div class="post-meta"> <time class="post-meta__date"> Sep 9 2021 </time> </div><!-- .post-meta --> <p class="post-header__intro"></p> </div> </div> </div> </header><!-- .post-header-container --> <div class='container post-body-container'> <div class="row post-body"> <div class="col-lg-8 order-lg-2"> <div class="post-content-container row"> <div class="col-lg-2 order-lg-2"> <div class="post-social js-sticky"> <ul class="social-share"> <li><a class='social-share-icon--twitter' href="https://twitter.com/intent/tweet?text=251: Design For Work — Boost Productivity And Satisfaction By Transforming Enterprise UX (R)&url=https://www.forrester.com/cx-cast/251-design-for-work-boost-productivity-and-satisfaction-by-transforming-enterprise-ux-r/&via=Forrester" target="_blank" aria-label="Share on Twitter"></a></li> <li><a class='social-share-icon--linkedin' href="https://www.linkedin.com/shareArticle?mini=true&url=https://www.forrester.com/cx-cast/251-design-for-work-boost-productivity-and-satisfaction-by-transforming-enterprise-ux-r/" target="_blank" aria-label="Share on LinkedIn"></a></li> <li><a class='social-share-icon--facebook' href="https://www.facebook.com/sharer/sharer.php?u=https://www.forrester.com/cx-cast/251-design-for-work-boost-productivity-and-satisfaction-by-transforming-enterprise-ux-r/" target="_blank" aria-label="Share on Facebook"></a></li> <li><a class='social-share-icon--email' href="mailto:?subject=Forrester - 251: Design For Work — Boost Productivity And Satisfaction By Transforming Enterprise UX (R)&body=I thought you'd like to read the following post: https://www.forrester.com/cx-cast/251-design-for-work-boost-productivity-and-satisfaction-by-transforming-enterprise-ux-r/" aria-label="Share on Email"></a></li> </ul> </div> </div> <div class="col-lg-10 order-lg-1"> <div class="post-content post-body__item"> <p>From CEOs to entry-level employees, people rely on digital tools at work — tools that are mostly inadequate or even terrible in terms of user experience (UX). These enterprise UX problems cause their companies to waste time, undermine vital transformations, underserve customers, and risk dangerous mistakes. In this episode, we’re joined by Principal Analyst Andrew Hogan to discuss the root causes of this design debt, and how design and UX leaders can drive change to overcome it.</p> <p><strong>Click the titles below for more on this topic:</strong></p> <ul> <li><a href="https://www.forrester.com/go?objectid=RES152136">Design For Work: Boost Productivity And Satisfaction By Transforming Enterprise UX</a></li> <li><a href="https://www.forrester.com/fn/7vJQq8ze13Vc9kMlFiYuZF">We Analyzed The Adobe, Google, And IBM Design Systems (So You Don’t Have To) For The Best Ways To Improve Enterprise UX</a></li> <li><a href="https://go.forrester.com/blogs/why-citis-500m-mistake-is-really-a-design-debt-interest-payment/">Why Citi’s $500 Million Mistake Is Really A Design Debt Interest Payment</a></li> <li><a href="https://www.linkedin.com/in/ahhogan/">Must Employees Keep Enduring Bad UX? </a></li> </ul> <p>Have examples you’d like to share with Andrew? You can reach him on <a href="https://www.linkedin.com/in/ahhogan/">LinkedIn</a> or via email at <a href="mailto:ahogan@forrester.com">ahogan@forrester.com.</a> Or reach out to the podcast at <a href="mailto:cxcast@forrester.com">cxcast@forrester.com. </a></p> </div> <div class="post-categories__container post-body__item"> <h6 class="post-categories__title post-body__item-title">Categories</h6> <ul class="post-categories"> <li><a href="https://www.forrester.com/blogs/category/podcast/" rel="category tag">podcast</a></li><li><a href="/cx-cast" rel="category tag">The CX Cast</a></li> </ul> </div> </div> </div><!-- /.post-content-container --> </div> <div class="col-lg-4 post-sidebar order-lg-1"> <img width="1400" height="1400" src="https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1.png" class="attachment-full size-full" alt="" decoding="async" fetchpriority="high" srcset="https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1.png 1400w, https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1-300x300.png 300w, https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1-1024x1024.png 1024w, https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1-150x150.png 150w, https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1-768x768.png 768w, https://go.forrester.com/wp-content/uploads/2023/06/cx-cast-logo-1-480x480.png 480w" sizes="(max-width: 1400px) 100vw, 1400px" /> <div class="podcast-sub-links"> <a class="podcast-sub-link podcast-sub-link--apple" href="https://podcasts.apple.com/us/podcast/the-cx-cast/id971915289" target="_blank" rel="noopener noreferrer"> <img src="https://go.forrester.com/wp-content/themes/forrester/assets/static/podcast_apple.jpg" alt="Apple Podcasts badge"> </a> <a class="podcast-sub-link podcast-sub-link--google" href="https://podcasts.google.com/feed/aHR0cHM6Ly93d3cudGhlY3hjYXN0LmNvbS9mZWVkL3BvZGNhc3Qv" target="_blank" rel="noopener noreferrer"> <img src="https://go.forrester.com/wp-content/themes/forrester/assets/static/podcast_google.jpg" alt="Google Podcasts badge"> </a> <a class="podcast-sub-link podcast-sub-link--ihr" href="https://www.iheart.com/podcast/1010-forresters-cx-cast-28665045/" target="_blank" rel="noopener noreferrer"> <img src="https://go.forrester.com/wp-content/themes/forrester/assets/static/podcast_ihr.jpg" alt="iHeart Radio badge"> </a> <a class="podcast-sub-link podcast-sub-link--spotify" href="https://open.spotify.com/show/7CpfsrRdKdCW9MJEkPZO2q" target="_blank" rel="noopener noreferrer"> <img src="https://go.forrester.com/wp-content/themes/forrester/assets/static/podcast_spotify.jpg" alt="Spotify badge"> </a> <a class="podcast-sub-link podcast-sub-link--tunein" href="https://tunein.com/podcasts/Business--Economics-Podcasts/Ask-A-Sales-Leader-A-Forrester-Podcast-p1616590/" target="_blank" rel="noopener noreferrer"> <img src="https://go.forrester.com/wp-content/themes/forrester/assets/static/podcast_tunein.jpg" alt="TuneIn badge"> </a> </div> <div class="post-sidebar__item"> </div> </div><!-- .post-sidebar --> </div><!-- .post-body --> <div class="row post-related-articles"> <div class="col-md post-block"> <div class="post-block__subheading">Podcast</div> <h2 class="post-block__title insight__title"> <a href="https://www.forrester.com/cx-cast/333-practitioner-stories-managing-global-cx-at-hsbc/"> 333: Practitioner Stories: Managing Global CX At HSBC </a> </h2> <div class="post-block__meta"> <span class="post-block__author"> <a href="/cx-cast">The CX Cast</a> </span> <span class="post-block__date"> 4 days ago </span> </div> <div class="post-block__excerpt"> Managing global complexity is a major challenge when it comes to understanding what customers want, delivering customer goals, and measuring success. Gail Russell, global head of customer experience, wealth, and personal banking at HSBC, joins the CX Cast this week to share insights from her session at CX EMEA. </div> <div class="forr-ctas"> <div class="forr-ctas__row"> <a class='forr-cta -tertiary insight__cta' href="https://www.forrester.com/cx-cast/333-practitioner-stories-managing-global-cx-at-hsbc/"> <span> Listen Now </span> </a> </div> </div> </div><div class="col-md post-block"> <div class="post-block__subheading">Podcast</div> <h2 class="post-block__title insight__title"> <a href="https://www.forrester.com/cx-cast/332-how-to-set-cx-metrics-goals/"> 332: How To Set CX Metrics Goals </a> </h2> <div class="post-block__meta"> <span class="post-block__author"> <a href="/cx-cast">The CX Cast</a> </span> <span class="post-block__date"> November 30, 2023 </span> </div> <div class="post-block__excerpt"> CX leaders must set goals for standard CX beacon metrics such as NPS and CSAT, but every organization is at a different point in their measurement journey. Rich Saunders, Senior Analyst, describes the challenges in setting the right metric goals and how to take a tailored approach that matures over time. </div> <div class="forr-ctas"> <div class="forr-ctas__row"> <a class='forr-cta -tertiary insight__cta' href="https://www.forrester.com/cx-cast/332-how-to-set-cx-metrics-goals/"> <span> Listen Now </span> </a> </div> </div> </div> </div><!-- .post-related-articles --> </div> </article> <!-- Suppress newsletter signup from all FR and DE blog posts --> <section class="page-block page-block--eloqua_form bg-v2-forr-green-primary"> <div class="container eloqua-form"> <div class="row"> <div class="eloqua-form__body col-md-6"> <h2 class="eloqua-form__title">Get The Insights At Work Newsletter</h2> <div class="eloqua-form__body-content body-copy"></div> </div> <div class="eloqua-form__form col-md-6 js-eloqua-form"> <form method="post" name="LEAD3.0Wordpress" id="form2069" action="" class="forr-form" data-type="subscribe" data-behavior="confirmation" data-redirecturl=""> <div class="forr-form__row dropdown"> <label for="emailField" class="forr-form__label">Email Address*</label> <input id="emailField" class="forr-form__input forr-form__input--text" name="email" type="email" placeholder="Enter your email address" required /> </div> <div class="forr-form__row"> <div class="forr-form__item"> <label for="countryField" class="forr-form__label">Country*</label> <select id="countryField" class="forr-form__input forr-form__input--select" name="country" required> <option disabled selected value=""> Country </option> <option value="US">United States</option> <option value="AX">Åland Islands</option> <option value="DZ">Algeria</option> <option value="AS">American Samoa</option> <option value="AD">Andorra</option> <option value="AO">Angola</option> <option value="AI">Anguilla</option> <option value="AQ">Antarctica</option> <option value="AG">Antigua and Barbuda</option> <option value="AR">Argentina</option> <option value="AM">Armenia</option> <option value="AW">Aruba</option> <option value="AU">Australia</option> <option value="AT">Austria</option> <option value="AZ">Azerbaijan</option> <option value="BS">Bahamas</option> <option value="BH">Bahrain</option> <option value="BD">Bangladesh</option> <option value="BB">Barbados</option> <option value="BY">Belarus</option> <option value="BE">Belgium</option> <option value="BZ">Belize</option> <option value="BJ">Benin</option> <option value="BM">Bermuda</option> <option value="BT">Bhutan</option> <option value="BO">Bolivia, Plurinational State of</option> <option value="BQ">Bonaire, Sint Eustatius and Saba</option> <option value="BW">Botswana</option> <option value="BV">Bouvet Island</option> <option value="BR">Brazil</option> <option value="IO">British Indian Ocean Territory</option> <option value="BN">Brunei Darussalam</option> <option value="BG">Bulgaria</option> <option value="BF">Burkina Faso</option> <option value="KH">Cambodia</option> <option value="CM">Cameroon</option> <option value="CA">Canada</option> <option value="CV">Cape Verde</option> <option value="KY">Cayman Islands</option> <option value="TD">Chad</option> <option value="CL">Chile</option> <option value="CN">China</option> <option value="CX">Christmas Island</option> <option value="CC">Cocos (Keeling) Islands</option> <option value="CO">Colombia</option> <option value="KM">Comoros</option> <option value="CK">Cook Islands</option> <option value="CR">Costa Rica</option> <option value="CI">Côte d'Ivoire</option> <option value="HR">Croatia</option> <option value="CU">Cuba</option> <option value="CW">Curaçao</option> <option value="CY">Cyprus</option> <option value="CZ">Czech Republic</option> <option value="DK">Denmark</option> <option value="DJ">Djibouti</option> <option value="DM">Dominica</option> <option value="DO">Dominican Republic</option> <option value="EC">Ecuador</option> <option value="EG">Egypt</option> <option value="SV">El Salvador</option> <option value="GQ">Equatorial Guinea</option> <option value="ER">Eritrea</option> <option value="EE">Estonia</option> <option value="FK">Falkland Islands</option> <option value="FO">Faroe Islands</option> <option value="FJ">Fiji</option> <option value="FI">Finland</option> <option value="FR">France</option> <option value="GF">French Guiana</option> <option value="PF">French Polynesia</option> <option value="TF">French Southern Territories</option> <option value="GA">Gabon</option> <option value="GM">Gambia</option> <option value="GE">Georgia</option> <option value="DE">Germany</option> <option value="GH">Ghana</option> <option value="GI">Gibraltar</option> <option value="GR">Greece</option> <option value="GL">Greenland</option> <option value="GD">Grenada</option> <option value="GP">Guadeloupe</option> <option value="GU">Guam</option> <option value="GT">Guatemala</option> <option value="GG">Guernsey</option> <option value="GN">Guinea</option> <option value="GY">Guyana</option> <option value="HT">Haiti</option> <option value="HM">Heard Island and McDonald Islands</option> <option value="HN">Honduras</option> <option value="HK">Hong Kong</option> <option value="HU">Hungary</option> <option value="IS">Iceland</option> <option value="IN">India</option> <option value="ID">Indonesia</option> <option value="IQ">Iraq</option> <option value="IE">Ireland</option> <option value="IM">Isle of Man</option> <option value="IL">Israel</option> <option value="IT">Italy</option> <option value="JM">Jamaica</option> <option value="JP">Japan</option> <option value="JE">Jersey</option> <option value="JO">Jordan</option> <option value="KZ">Kazakhstan</option> <option value="KE">Kenya</option> <option value="KI">Kiribati</option> <option value="KR">Korea, Republic of</option> <option value="KW">Kuwait</option> <option value="KG">Kyrgyzstan</option> <option value="LA">Lao People's Democratic Republic</option> <option value="LV">Latvia</option> <option value="LS">Lesotho</option> <option value="LR">Liberia</option> <option value="LI">Liechtenstein</option> <option value="LT">Lithuania</option> <option value="LU">Luxembourg</option> <option value="MO">Macao</option> <option value="MG">Madagascar</option> <option value="MW">Malawi</option> <option value="MY">Malaysia</option> <option value="MV">Maldives</option> <option value="MT">Malta</option> <option value="MH">Marshall Islands</option> <option value="MQ">Martinique</option> <option value="MR">Mauritania</option> <option value="MU">Mauritius</option> <option value="YT">Mayotte</option> <option value="MX">Mexico</option> <option value="FM">Micronesia, Federated States of</option> <option value="MD">Moldova, Republic of</option> <option value="MC">Monaco</option> <option value="MN">Mongolia</option> <option value="MS">Montserrat</option> <option value="MA">Morocco</option> <option value="MZ">Mozambique</option> <option value="MM">Myanmar</option> <option value="NA">Namibia</option> <option value="NR">Nauru</option> <option value="NP">Nepal</option> <option value="NL">Netherlands</option> <option value="NC">New Caledonia</option> <option value="NZ">New Zealand</option> <option value="NE">Niger</option> <option value="NG">Nigeria</option> <option value="NU">Niue</option> <option value="NF">Norfolk Island</option> <option value="MP">Northern Mariana Islands</option> <option value="NO">Norway</option> <option value="OM">Oman</option> <option value="PK">Pakistan</option> <option value="PW">Palau</option> <option value="PS">Palestinian Territory, Occupied</option> <option value="PA">Panama</option> <option value="PG">Papua New Guinea</option> <option value="PY">Paraguay</option> <option value="PE">Peru</option> <option value="PH">Philippines</option> <option value="PN">Pitcairn</option> <option value="PL">Poland</option> <option value="PT">Portugal</option> <option value="PR">Puerto Rico</option> <option value="QA">Qatar</option> <option value="RE">Réunion</option> <option value="RO">Romania</option> <option value="RW">Rwanda</option> <option value="BL">Saint Barthélemy</option> <option value="SH">Saint Helena, Ascension and Tristan da Cunha</option> <option value="KN">Saint Kitts and Nevis</option> <option value="LC">Saint Lucia</option> <option value="MF">Saint Martin</option> <option value="PM">Saint Pierre and Miquelon</option> <option value="VC">Saint Vincent and the Grenadines</option> <option value="WS">Samoa</option> <option value="SM">San Marino</option> <option value="ST">Sao Tome and Principe</option> <option value="SA">Saudi Arabia</option> <option value="SN">Senegal</option> <option value="SC">Seychelles</option> <option value="SL">Sierra Leone</option> <option value="SG">Singapore</option> <option value="SX">Sint Maarten (Dutch part)</option> <option value="SK">Slovakia</option> <option value="SI">Slovenia</option> <option value="SB">Solomon Islands</option> <option value="ZA">South Africa</option> <option value="GS">South Georgia and the South Sandwich Islands</option> <option value="ES">Spain</option> <option value="LK">Sri Lanka</option> <option value="SD">Sudan</option> <option value="SR">Suriname</option> <option value="SJ">Svalbard and Jan Mayen</option> <option value="SZ">Swaziland</option> <option value="SE">Sweden</option> <option value="CH">Switzerland</option> <option value="SY">Syria</option> <option value="TW">Taiwan</option> <option value="TJ">Tajikistan</option> <option value="TZ">Tanzania, United Republic of</option> <option value="TH">Thailand</option> <option value="TL">Timor-Leste</option> <option value="TG">Togo</option> <option value="TK">Tokelau</option> <option value="TO">Tonga</option> <option value="TT">Trinidad and Tobago</option> <option value="TN">Tunisia</option> <option value="TR">Turkey</option> <option value="TM">Turkmenistan</option> <option value="TC">Turks and Caicos Islands</option> <option value="TV">Tuvalu</option> <option value="UG">Uganda</option> <option value="UA">Ukraine</option> <option value="AE">United Arab Emirates</option> <option value="GB">United Kingdom</option> <option value="US">United States</option> <option value="UM">United States Minor Outlying Islands</option> <option value="UY">Uruguay</option> <option value="UZ">Uzbekistan</option> <option value="VU">Vanuatu</option> <option value="VA">Vatican City</option> <option value="VN">Vietnam</option> <option value="VG">Virgin Islands, British</option> <option value="VI">Virgin Islands, U.S.</option> <option value="WF">Wallis and Futuna</option> <option value="EH">Western Sahara</option> <option value="ZM">Zambia</option> </select> </div> </div> <div class="forr-form__row forr-form__row--checkbox"> <input id="optinField" class="forr-form__checkbox" name="optin" type="checkbox" required /> <label for="optinField" class="forr-form__label">Yes, I’d like to receive Forrester’s Insights At Work newsletter and receive occasional survey invitations and marketing communications.</label> </div> <!-- Hidden Fields --> <input value="LEAD3.0Wordpress" type="hidden" name="elqFormName" /> <input value="332" type="hidden" name="elqSiteId" /> <input value="" type="hidden" name="elqCustomerGUID" /> <input value="0" type="hidden" name="elqCookieWrite" /> <input value="Insights-Newsletter-Signup_Trigger" type="hidden" name="eloquahtmlformname" /> <input value="Wordpress" type="hidden" name="src" /> <input value="https://www.forrester.com/cx-cast/251-design-for-work-boost-productivity-and-satisfaction-by-transforming-enterprise-ux-r" type="hidden" name="formsource" /> <input value="" type="hidden" name="notes" /> <input value="7011O0000021f49QAA" type="hidden" name="scid" /> <input value="" type="hidden" name="leadtype" /> <input value="" type="hidden" name="leadcontext" /> <input type="hidden" name="blindsubmit" id="blindsubmit" value="no"> <div class="forr-form__row forr-form__row--submit"> <input type="submit" class="forr-cta -primary" value="Subscribe Now" /> </div> </form> </div> <div class="eloqua-form__confirm col-md-6 js-eloqua-confirm" data-type="subscribe"> <h3>Thanks for signing up.</h3><p>Stay tuned for updates from the Forrester blogs.</p> </div> </div> </div><script> var timerId = null, timeout = 30; function WaitUntilCustomerGUIDIsRetrieved() { if (!!(timerId)) { if (timeout == 0) { return; } if (typeof this.GetElqCustomerGUID === 'function') { document.forms["LEAD3.0Wordpress"].elements["elqCustomerGUID"].value = GetElqCustomerGUID(); return; } timeout -= 1; } timerId = setTimeout("WaitUntilCustomerGUIDIsRetrieved()", 500); return; } window.onload = WaitUntilCustomerGUIDIsRetrieved; _elqQ.push(['elqGetCustomerGUID']); </script> </section> </main><!-- #main --> <!-- ADD js-site-footer-gs back to class BEFORE RELEASE --> <div class="site-footer-gs footer-background js-site-footer-gs"> <div class="container-xl"> <footer class="footer" id="forrester-gs-footer"> <div class="row mx-3 mx-lg-0 mx-xl-0 pt-3 mt-3 px-xl-0 footer-link-container"> <div class="col col-xl-3 col-lg-4 col-md-4 col-sm-4 col-12 mt-2"> <div class="row"> <ul> <li><h5>Who We Are</h5></li> <li class="my-3"><a href="https://www.forrester.com/about-us/">What We Believe</a></li> <li class="my-3"><a href="https://www.forrester.com/executive-leadership/">Executive Leadership</a></li> <li class="my-3"><a href="https://www.forrester.com/our-board/">Our Board</a></li> <li class="my-3"><a href="https://www.forrester.com/about-us/esg/">Environmental, Social, And Governance</a></li> <li class="my-3"><a href="https://www.forrester.com/about-us/objectivity/">Our Objectivity</a></li> <li class="my-3"><a href="https://www.forrester.com/brand/platform/">Brand</a></li> <li class="my-3"><a href="https://www.forrester.com/press-newsroom/">Newsroom</a></li> <li class="my-3"><a href="https://www.forrester.com/careers/">Careers</a></li> <li class="my-3"><a href="https://investor.forrester.com/investor-relations">Investor Information</a></li> <li class="my-3"><a href="https://www.forrester.com/analysts">Analysts & Coverage Areas</a></li> </ul> </div> <hr class="solid mx-4 mt-0 d-block d-sm-none"/> </div> <div class="col col-xl-3 col-lg-4 col-md-4 col-sm-4 col-12 mt-2"> <div class="row"> <ul> <li><h5>What We Offer</h5></li> <li class="my-3"><a href="https://www.forrester.com/research/">Research</a></li> <li class="my-3"><a href="https://www.forrester.com/certification/">Certification</a></li> <li class="my-3"><a href="https://www.forrester.com/consulting/">Consulting</a></li> <li class="my-3"><a href="https://www.forrester.com/events/">Events</a></li> <li class="my-3"><a href="https://www.feedbacknow.com/">Forrester FeedbackNow™</a></li> <li class="my-3"><a href="https://www.forrester.com/help/analyst-briefing/">Analyst Briefings</a></li> <li class="my-3 d-none" id="planned-research-list-item"><a href="https://www.forrester.com/planned-research?N=10001+501002&role=0&category=reports&view=date">Planned Research</a></li> <li class="my-3"><a href="https://www.forrester.com/webinars/">Complimentary Webinars</a></li> </ul> </div> <hr class="solid mx-4 mt-0 d-block d-sm-none"/> </div> <div class="col col-xl-3 col-lg-4 col-md-4 col-sm-4 col-12 mt-2"> <div class="row"> <ul> <li><h5>About</h5></li> <li class="my-3"><a href="https://www.forrester.com/contact-us/">Contact Us</a></li> <li class="my-3"><a href="https://www.forrester.com/trust/cookies">Cookie Settings</a></li> <li class="my-3"><a href="https://www.forrester.com/about-us/fraud-alerts/">Fraud Alerts</a></li> <li class="my-3 d-none" id="glossary-list-item"><a href="https://www.forrester.com/staticassets/glossary.html">Glossary</a></li> <li class="my-3"><a href="https://www.forrester.com/net-promoter-score">Net Promoter Score</a></li> <li class="my-3 text-nowrap"><a id="feedback-link" href="">Help Us Improve<img class="ml-2 ml-sm-0 ml-md-2" src="https://go.forrester.com/wp-content/themes/forrester/assets/static/tap-dots.svg" alt="Forrester Feedback Logo"/></a></li> <li class="my-3"><a href="https://www.forrester.com/policies/">Policies</a></li> <li class="my-3"><a href="https://www.forrester.com/policies/#statement">UK Slavery Statement</a></li> </ul> </div> </div> </div> <div class="mx-4 mx-sm-2 mx-md-2 mx-lg-3 mx-xl-0"> <hr class="solid mx-0 mx-sm-5 mx-md-5 mx-lg-4 mx-xl-0"/> </div> <div class="row"> <div class="col col-2 col-xl-9 col-lg-9 col-md-11 col-sm-11 mt-1"> <div class="row ml-5 pl-xl-0 mx-xl-0 mx-lg-4 mx-md-5 pl-lg-2 ml-sm-5"> <div class="my-2 mx-2 text-nowrap external-link"><a href="https://www.forrester.com/policies/terms-of-use/">Terms Of Use</a></div> <div class="my-2 mx-2 text-nowrap external-link"><a href="https://www.forrester.com/policies/privacy-policy/">Privacy Policy</a></div> </div> </div> <div class="col-12 col-xl-3 col-lg-3 col-md-12 col-sm-12"> <div class="row social mr-xl-0 mr-lg-4"> <div class="my-2 mr-lg-2 mx-3 pl-4 pl-sm-0 pl-md-0 pl-mg-0 pl-xl-0"> <a href="https://twitter.com/forrester" target="_blank"> <span class="sr-only">Twitter</span> <img class="social-icon" src="https://go.forrester.com/wp-content/themes/forrester/assets/static/footer-social-twitter-gs.svg" alt="Twitter icon"/> </a> </div> <div class="my-2 mx-xl-2 mx-lg-2 mx-3"> <a href="https://www.linkedin.com/company/forrester-research" target="_blank"> <span class="sr-only">LinkedIn</span> <img class="social-icon" src="https://go.forrester.com/wp-content/themes/forrester/assets/static/footer-social-linkedin-gs.svg" alt="LinkedIn icon"/> </a> </div> <div class="my-2 mx-xl-2 mx-lg-2 mx-3"> <a href="https://www.youtube.com/forresterresearch/" target="_blank"> <span class="sr-only">YouTube</span> <img class="social-icon" src="https://go.forrester.com/wp-content/themes/forrester/assets/static/footer-social-youtube-gs.svg" alt="YouTube icon"/> </a> </div> </div> </div> </div> <div class="row mx-xl-0 mx-lg-2 mx-md-4 mx-sm-4 mx-1 mt-2 pb-3"> <div class="col mx-xl-0 pl-xl-0 mx-lg-3 mx-md-3 mx-sm-3 mx-2"> <span class="copy-text"><small>© <span id="footer-copytext-current-year">2023</span> Forrester Research, Inc. and/or its subsidiaries. All rights reserved.</small></span> </div> </div> </footer> </div> <div id="feedback-modal" class="feedback-modal"> <div class="feedback-modal__container"> <div class="feedback-modal__header"> <h3 class="feedback-modal__header_title">Help Us Improve</h3> <span id="feedback-modal-close" class="feedback-modal__close"></span> </div> <div class="feedback-modal__body"> <iframe id="feedback-modal-iframe">
