AJ Joplin, Senior Analyst

Show Notes:

Workshops have grown in popularity as a frequent activity for CX pros. But successful workshop facilitation requires skill and thoughtful planning. Forrester Senior Analyst AJ Joplin discusses the importance of improving workshop facilitation and outlines an approach for optimal workshop output. We discuss: 

  • Why have workshops grown in popularity? How are they defined? 
  • Why do we need to develop our skills as workshop facilitators? 
  • When planning a workshop, how should we approach creating a successful experience? 
  • How can we be credible facilitators? How do we make it seem natural? 
  • What is the role and importance of artifacts in workshops? 
  • What can we do before and after the workshop to facilitate workshop success? 

Stay tuned for part two of this series on facilitating great workshops.