Featuring:

Sam Stern, Senior Manager, CX at LinkedIn

Show Notes:

Sam Stern, Senior Manager of CX at LinkedIn, returns for a discussion on customer-centric culture. Along with a candid assessment of the current state of customer-centric culture at LinkedIn, he offers his perspective as a former Forrester analyst-turned-practitioner. We discuss:  

  • Would you describe LinkedIn as customer-centric? 
  • What’s your CX culture ambition? 
  • What are the CX-EX connections you’ve made? How do you empower employees to “get it right” with customers? 
  • Does where your team sits affect your ability to impact culture at LinkedIn? 
  • What are some lessons learned about effective culture change? 

Listen to the full episode to hear more about customer-centric culture at LinkedIn.