Grégoire Charpe-Civatte, VP of CX and Innovation at Majid al Futtaim

Show notes:

Emirati holding company Majid al Futtaim won Forrester’s first-ever Customer Obsession Enterprise Award in 2023. CX At Majid Al Futtaim 

We discuss: 

  • How do you make CX resonate in very different businesses? 
  • What’s happened since Majid al Futtaim won our CX award last year, and what’s top of mind now? 
  • How are you scaling for innovation? 
  • What’s next? How are you using AI?