Featuring:
Oliwia Berdak, VP, Research Director
Ayse Yedekci-Schelhaas, Research Operations Manager
Show Notes:
You might have heard: GenAI is big. But how do CX leaders apply it to create customer experiences or transform CX management? Forrester VP, Research Director Oliwia Berdak and Research Operations Manager Ayse Yedekci-Schelhaas describe the genAI hackathons that enable Forrester teams and clients to experiment with genAI tools in a safe, fun, and engaging environment. They join us to share:
- What is the objective of a genAI hackathon?
- How do you get participants in the right mindset?
- How do you execute the workshop?
- What did you learn and what will you do differently?
- How can listeners run an AI hackathon themselves?
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