Featuring:

Chris Lipman, Chief Customer Experience Officer, e&

Show Notes:

In this episode of CX Cast, we sit down with Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) not only as a metric but also to drive meaningful business results. We’ll investigate the following questions: 

  • Why choose NPS? 
  • How can NPS be implemented as a system? 
  • What is the connection between NPS and business performance? 
  • What’s the best way to secure stakeholder buy-in for NPS initiatives? 

Tune in to uncover how NPS can transform from a simple metric to a cornerstone of strategic business planning and execution.