Featuring:
Chris Lipman, Chief Customer Experience Officer, e&
Show Notes:
In this episode of CX Cast, we sit down with Chris Lipman, Chief Customer Experience Officer at e&. Together, we delve into the nuances of leveraging Net Promoter Score℠ (NPS) not only as a metric but also to drive meaningful business results. We’ll investigate the following questions:
- Why choose NPS?
- How can NPS be implemented as a system?
- What is the connection between NPS and business performance?
- What’s the best way to secure stakeholder buy-in for NPS initiatives?
Tune in to uncover how NPS can transform from a simple metric to a cornerstone of strategic business planning and execution.