Featuring:

Sucharita Kodali, VP, Principal Analyst

Show Notes:

Every year, Forrester looks to the future to predict what we think will happen across industries, geographies, and technologies. In this episode, Martin is joined by Forrester VP, Principal Analyst Sucharita Kodali to discuss how Forrester’s 2025 retail CX predictions came together. We cover: 

  • What are the key predictions for the retail industry in 2025, and how are they influenced by the current macroeconomic context? 
  • How have companies like Amazon, Shein, and Temu adapted to changes in the retail landscape, and what challenges do they face moving forward? 
  • What impact has inflation had on consumer behavior and retail growth, and how are retailers responding to these changes?