Featuring:

James McQuivey, VP, Research Director

Show Notes:

You don’t just manage, you lead. Managing the details of CX – execution, measurement, strategy – is crucial, but for you to truly succeed, you must lead your people to become customer-obsessed, empowered workers who understand and care about your customers’ outcomes. VP, Research Director James McQuivey joins to discuss: 

  • How does your leadership accelerate your team’s CX efforts? 
  • What leadership models and tools help you to be more effective? 
  • How should you evaluate your CX leadership priorities to find focus? 

For more, join James at CX Summit North America June 23-26.