Featuring:
Brendan Witcher, VP Principal Analyst
Show Notes:
Brendan Witcher, VP principal analyst, joins Angelina and Martin to discuss the evolving role of AI and data in CX. Brendan shares insights focusing on three key innovations: computer vision, natural language processing, and biometrics. The conversation explores how these technologies are shaping CX strategies, driving business outcomes, and redefining what it means to understand customer intent. We discuss:
- The shift from traditional segmentation — such as age, gender, or zip code — to unstructured data
- Computer vision, natural language processing, and biometrics, as well as how these technologies help uncover deeper customer intent
- How CX leaders can match these technologies to their business
