Featuring

Charles Sustaita, Director of Customer Support at Coastline Academy

Show Notes

Charles Sustaita, Director of Customer Support at Coastline Academy, joins Angelina and Martin to discuss the imperative for AI leaders to fully embrace AI as a transformative technology for business efficiency and connectivity. The discussion highlights the importance of analytics, translation, and the concept of agentic work in leveraging AI for enhanced performance. We discuss:

  • Lessons learned from experimenting with AI-driven support and the role of human connection
  • The development of a mobile-first platform to empower instructors
  • The evolving role of customer support teams, going from reactive to proactive support
  • The importance of insights-sharing and customer support communities