In this week’s episode of CX Cast, Sam Stern is on his own talking about how CX professionals can adapt their research and design skills to improve the employee experience. He highlights several examples of how companies have taken this approach to transform their employee experiences, and how companies have started to look for emergent behaviors among employees that will provide the next improvement in either their employee or customer experiences.

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Books mentioned:

  • The Progress Principle
  • Team of Teams
  • Deep Work
  • Drive
  • Work Rules!