Live In Stockholm: 2024 Planning Seminar For CX Leaders

Complimentary Seminar & Networking Session

CX leaders face difficult investment decisions as they navigate an unprecedented second year of declining CX quality, disruption from generative AI, and continued economic headwinds. In this environment, CX leaders face more pressure than ever to show their value to the organization. To succeed, they must invest to drive customer-focused action that supports their organizations’ goals.  

Fortunately, CX leaders are optimistic about the budgets they’ll have as they face these challenges: Over 60% of CX leaders anticipate that their budgets will increase into 2024.Regardless of their budget status, leaders who want to reverse declines in CX must invest wisely to drive customer-focused action.  

Join our live seminar in Stockholm where you’ll: 

  • Gain insight into the trends set to impact CX programmes most in 2024. 
  • Learn from our experts as they guide you through your 2024 planning and budget allocation. 
  • Network with your peers to hear how they’re tackling their biggest CX challenges in the coming year. 

Tuesday, September 19th, 2023
16:00 – 19:00

Forrester Sweden (Covendum), Kungsgatan 9, 111 43 Stockholm

Full agenda below. All sessions will be delivered in English. Spots are limited.

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16:00 – 16:30

Welcome & Registration

Join us at our offices in Stockholm.

16:30 – 18:00

2024 Planning Seminar

Join our analyst, Oliwia Berdak, as she guides you through the biggest CX trends in 2024 and helps you navigate your planning and budget allocation.

18:00 – 19:00

Networking Drinks & Canapes

Network with your peers to gain insight into how they’re planning to tackle their biggest CX challenges in 2024.