There’s never been a better time for customer experience (CX) to prove its business value. Hard-won CX gains are finally starting to pay off, and emerging tech such as generative AI (genAI) is helping CX leaders accelerate outcomes and enhance capability. So how can you gain momentum?
Watch our webinar to explore our 2024 CX predictions with insights to help you tie our research to untapped opportunities to create digital, customer, and employee experiences that generate business growth and value.
In just 45 minutes, we’ll reveal strategies for harnessing genAI ethically and how to launch accessible experiences with CX and digital priorities aligned seamlessly. We’ll also equip you with solutions to navigate the treacherous waters of return-to-office risk, safeguarding your valuable CX and digital talent pool.
Watch the webinar to:
- Capture the CX potential of customer-facing genAI.
- Address biased, inaccessible digital experiences.
- Get new ideas for gaining CX influence and budget.
What’s in it for you?
- Deep dive into Forrester’s 2024 predictions for CX leaders
- Q&A with analysts to get your questions answered
- Helpful CX resources to take and share with your team
Featuring
Predictions 2024 For CX & Digital Leaders
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