The days of telecommunications providers owning the end-to-end pipe are over. Telecom customers seek more control over their communications options and the networks over which they travel — only some of which are carrier-owned. For example, enterprise end users want to deploy voice over WLAN but are stymied by handset availability and lack of carrier support. According to Forrester Research, Inc. (Nasdaq: FORR), almost half of the North American enterprises recently surveyed are interested in handsets that have Wi-Fi and cellular capability, even though few handsets are currently available.

Consumers increasingly expect access wherever they are, delivering the content that they demand. Forrester finds that, despite billions of dollars of carrier investment, wireless consumers’ satisfaction with call dependability has declined by 10 percent since 2002. As consumers and businesses insist on even more control over their experiences, the telecommunications industry must move from a dictatorial mindset and respond with products, pricing, tools, and an ecosystem of partners to put the control in the customers’ hands.

Forrester Principal Analysts Ellen Daley and Charles S. Golvin will present their recent research, analysis, and new data on the telecom industry and how the evolving demand for products and services will determine which telecom providers succeed and which do not in today’s era of consolidation.

A Q&A session for participants will follow their 20-minute briefing.


Tuesday, June 28, 2005, at 11:30 a.m. EDT


Dial in: +1 877/407-3141 in the US and Canada

+1 201/689-7803 outside the US

WebEx: http://forrester.webex.com

The meeting number will be provided to pre-registered attendees.


A replay will be available immediately following the conference:

Dial: +1 877/660-6853 in the US and Canada

+1 201/612-7415 outside the US

Account No. 2147

Conference: Media ForrTel

Please contact press@forrester.com for presentation materials.


Pre-registration is required. Please provide your full contact information to press@forrester.com by Monday, June 27, 2005.