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Forrester provides research-based insights, curated frameworks and tools with hands-on guidance to accelerate growth.

We invite you to learn more about Forrester Decisions, our new portfolio of research services tailored to your most pressing priorities that will help you and your team deliver top-notch results in record time.

Explore resources on Forrester Decisions and more CX insights below:

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Forrester Decisions Service Overview

Our portfolio of research services that helps executives, functional leaders, and their teams plan and pursue their most pressing initiatives.

Forrester Decisions for Customer Experience

Empowering CX leaders to mature their organisation and fuel predictable business growth through a proven strategic approach grounded in more than 20 years of Forrester’s CX expertise and excellence.

Forrester Decisions for B2C Marketing Executives

Helping B2C marketing executives to establish the marketing function as an indispensable business driver, leading the intersection of customer and brand experience and innovating new ways of securing long-term value and growth.

Forrester Market Insights

A powerful new service that arms technology and service providers with unique forward-looking insights and objective advice on the market, your buyers, and your competitors so you can seize opportunities to differentiate and make an impact in a rapidly-changing market.

CX Certification

Forrester certification courses build CX proficiency to drive business growth. Course completion gives teams the confidence to execute their CX vision, with optional professional recognition for their unique expertise.

Complimentary Guides

Capturing The ROI Of CX

A Guide To Demonstrating CX Performance In Asia Pacific

Measure The Value You Deliver To Customers

How To Identify Value Drivers That Matter And Define Metrics To Measure Performance

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