Improving Customer Service In Tough Economic Times

Operating model transformation represents one of the most critical challenges that technology leaders face today. The complexity requires continuous efforts to maintain alignment to the future state across hundreds of decisions, with failure resulting in an organization unable to deliver desired outcomes. Despite its importance, many organizations avoid making the essential changes required to execute their strategic vision. Forrester’s High-Performance IT Survey, […]

New AI governance frameworks continue to barrage tech and security leaders almost as fast as benchmarks on foundation models update. Forrester’s AEGIS Framework is not just “yet another framework” or acronym for CISOs to juggle. With our release of the report, Forrester’s AEGIS Framework For Agentic Security: Regulatory Mapping Template, it’s now a fully cross-referenced, […]