Is BAM relevant in the age of lean processes?

The US federal government experienced its first significant customer experience decline since Forrester began measuring federal CX in 2016. Learn what drove the drop, which agencies led and lagged, and the key factors shaping customer experience performance across federal agencies.

Today, Microsoft announced Project Perception, a series of red, blue, and green team agents designed to be coordinated together in an agentic architecture to evaluate infrastructure and close gaps as close to autonomously as possible. The red team agents find potential paths to compromise. The blue team agents prioritize and evaluate them. The green team […]