Video: Busting The Two Myths Of Low-Code Platforms
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AI Isn’t Scaling—See BofA’s Playbook in Action
See how Bank of America scaled AI with a human-centered approach—then learn how to apply Forrester research and frameworks to improve ROI, readiness, and trust.
Blog
AI Search Is Growing Faster Than Its Business Model
Emily Collins
2 days ago
Big Tech earnings this week put a spotlight on the monetization dilemma at the heart of AI-integrated search. The growth of Google’s AI Mode is proving to be a double-edged sword: Investments in conversational search are fueling Google’s fastest year-over-year search query growth in five years, but the company’s advertising revenue growth slowed to 12%, […]
Blog
Your Customers’ AI Agents Will Never Give Up
Christina McAllister
2 days ago
Personal AI agents will increase service volume — and will expose unresolved demand that customer effort used to keep out of sight. Use that unresolved demand to find problems now that customers shouldn’t need to chase you about in the first place.