Video: Busting The Two Myths Of Low-Code Platforms
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Will AI Fix Your CX Measurement Or Make It Worse?
Maxie Schmidt
3 hours ago
Customer experience (CX) metrics are everywhere, but better customer experiences aren’t. AI could help — but it could also make the problems worse. AI can accelerate analysis, reporting, insight generation, and decision support. That’s a huge opportunity, but it won’t automatically fix the system underneath. A dysfunctional measurement system running at AI speed doesn’t become […]
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Governments Can’t Just Adopt Emerging Technology — They Must Shape It
Sam Higgins
19 hours ago
Government technology leaders face a growing challenge. Emerging technologies are advancing quickly, but deciding what to do about them is becoming harder. It’s about more than just deciding on the technologies that governments should invest in now. Which could improve services, increase productivity, strengthen mission outcomes, or accelerate modernization? And which require government to look […]