Blog
In an ideal world, brands would focus on ensuring that their customers realize value. But organizations struggle with cross-functional collaboration, conflicting team metrics, and strategies that prioritize revenue growth over total experience. And that’s just the business side — technology infrastructure can be just as problematic. Although there’s no simple solution, investments in real-time interaction […]
Blog
The conversation around AI agents usually starts with the word “efficiency.” Companies talk about how agents will slash costs, automate rote tasks, and free up teams to focus on “higher value” work. But the untold story is organizational shock and disruption. The Human Headache This transition to a hybrid agent/human workforce is expensive and not […]
