How To Prove The Business Value of CX Efforts

Join us for a LIVE webinar for APAC CX leaders on proving the business value of your CX efforts with a 5-step approach that ties CX metrics to business goals.

Thursday, April 18, 2024
11 a.m. SGT | 1 p.m. AEST  |  3 p.m. NZST

Are you a CX leader in APAC struggling to bridge the gap between your CX efforts and proving the tangible business value of that contribution to senior executives?

Join our CX analysts for a live webinar to learn how to unlock the financial value of your CX efforts using a 5-step approach to prove and present the ROI of CX to business stakeholders.

You’ll learn how to create an effective and compelling CX business case that hardwires CX metrics to business financials — and tie CX contributions to business success.

Key Takeaways In This Live Session: 

  • A 5-step approach to demonstrating and proving the ROI of CX efforts.
  • How to secure CX funding by rallying your team and engaging stakeholders around metrics that matter.
  • Ways to connect CX to financial performance, showcasing measurable business value.

Three Things You’ll Do:

  1. Learn how to create a compelling CX business case with Forrester’s CX Business Case On A Page Template.
  2. Get your CX business case questions answered live by our CX experts.
  3. Come away with CX resources to share with your team.

Reserve your seat so you can gain actionable insights, real-world examples, and tools that will enable you to present a compelling CX business case. 

Forrester CX Experts

Prove The Business Value and ROI Of Your CX Efforts

Date: Thursday, April 18, 2024

Time: 11 a.m. SGT | 1 p.m. AEST | 3 p.m. NZST
Duration: 45 minutes (15 mins live Q&A inclusive)

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